InterestedBystander Posted October 7, 2020 at 10:17 PM Share Posted October 7, 2020 at 10:17 PM Applied 5/25/2020QC verified 8/2/2020It's been over 4 months. I called ISP this morning and their system is fully automated. I am not sure if something has changed since other folks have reached them by phone, but there is no option to speak with a human being. I tried 4 different times. Any advice would be greatly appreciated.As Mr Clown wrote, many are seeing up to 6 months, some more, some less. Some have contacted their State senators and representatives with mixed results. The ISP FSB spent $750k+ on a "new improved" phone system to be installed this summer to automate things and make it all better... /s Link to comment Share on other sites More sharing options...
Molly B. Posted October 8, 2020 at 12:58 AM Share Posted October 8, 2020 at 12:58 AM Applied 5/25/2020QC verified 8/2/2020It's been over 4 months. I called ISP this morning and their system is fully automated. I am not sure if something has changed since other folks have reached them by phone, but there is no option to speak with a human being. I tried 4 different times. Any advice would be greatly appreciated. Is this a first time foid or renewal? Link to comment Share on other sites More sharing options...
CDH Posted October 8, 2020 at 01:58 AM Share Posted October 8, 2020 at 01:58 AM Most are looking at 6 monthsHang in thereThere is no way to know when or if they answer their phones Welcome to the Forums and enjoy the reading Thank you for the welcome. I might add... friends and family of mine, who applied 1 to 2 months after me, have received their cards. Here's the kicker. None of them live in the city of Chicago. On the contrary, I have several other friends and family who are Chicago residents, and applied in May/2020. None of them have received their cards. All of the above live in Cook County. This appears to be a city-wide agenda, not a county or state issue. I'd like to put a call out to all Chicago residents who have applied for their FOID and are over the 30 day mark. Take the time to register and share your experience. I've been lurking here since May and this forum is very helpful. Link to comment Share on other sites More sharing options...
InterestedBystander Posted October 8, 2020 at 02:05 AM Share Posted October 8, 2020 at 02:05 AM Most are looking at 6 monthsHang in thereThere is no way to know when or if they answer their phones Welcome to the Forums and enjoy the reading Thank you for the welcome. I might add... friends and family of mine, who applied 1 to 2 months after me, have received their cards. Here's the kicker. None of them live in the city of Chicago. On the contrary, I have several other friends and family who are Chicago residents, and applied in May/2020. None of them have received their cards. All of the above live in Cook County. This appears to be a city-wide agenda, not a county or state issue. I'd like to put a call out to all Chicago residents who have applied for their FOID and are over the 30 day mark. Take the time to register and share your experience. I've been lurking here since May and this forum is very helpful.edit: ***delete***Got posts confused mixing FOID and CCL Link to comment Share on other sites More sharing options...
101abn Posted October 8, 2020 at 03:41 AM Share Posted October 8, 2020 at 03:41 AM Your portal shows "under review" and not "under board review", right? Cook is notorious for objecting to an application for pretty much any reason. Are you saying that a Foid app goes to leo for an objection. If so when did that start. Its funny that you always hear from different sources how overwhelmed with so many new apps but nobody has once asked how the system works and why some applicants get theirs in less then 2-3 months and others are 5-6 or more. You would think that they would be handled as they came in in order. And on a side note did a new foid app for a friend on 4/23 and still under review. Link to comment Share on other sites More sharing options...
InterestedBystander Posted October 8, 2020 at 03:53 AM Share Posted October 8, 2020 at 03:53 AM edit: ***delete*** Got FOID and CCL posts confusedAre you saying that a Foid app goes to leo for an objection.If so when did that start. Its funny that you always hear from different sources how overwhelmed with so many new apps but nobody has once asked how the system works and why some applicants get theirs in less then 2-3 months and others are 5-6 or more. You would think that they would be handled as they came in in order. And on a side note did a new foid app for a friend on 4/23 and still under review.No, sorry, I was getting ccl and foid confused. We get so many posts with one, other or both...I should go to bed ;-) Link to comment Share on other sites More sharing options...
InterestedBystander Posted October 8, 2020 at 04:05 AM Share Posted October 8, 2020 at 04:05 AM Its funny that you always hear from different sources how overwhelmed with so many new apps but nobody has once asked how the system works and why some applicants get theirs in less then 2-3 months and others are 5-6 or more. You would think that they would be handled as they came in in order. And on a side note did a new foid app for a friend on 4/23 and still under review.One would think. I thought we had a policy/procedure guide posted once before but it still didnt explain massive delays other than some inquiries return with a response that requires more manual research and intervention which would slow down the next guy in line. I would have expected with all the funds, some queue processing software might have been purchased. Supposedly they are hiring more. Link to comment Share on other sites More sharing options...
illinois_buckeye Posted October 8, 2020 at 11:51 AM Share Posted October 8, 2020 at 11:51 AM Applied 5/25/2020QC verified 8/2/2020It's been over 4 months. I called ISP this morning and their system is fully automated. I am not sure if something has changed since other folks have reached them by phone, but there is no option to speak with a human being. I tried 4 different times. Any advice would be greatly appreciated.I was curious, and did a test call this morning. Call them about 8:27, wait through all their menus. Pretend you don’t have internet and want help. Select options for checking status on a foid application. When you get to the part where they ask you to hit 1 or 2 you know your foid or application number, here’s the trick. Even though they don’t list it, press 3. There used to be a prompt for 3 that you could press 3 if you didn’t know your application/foid numbers. It looks like they removed the prompt, but I don’t think they removed the routing. When I hit 3, I got a message saying they were currently closed. So I’m thinking the shortcut is active, but the voice prompt is taken out. Link to comment Share on other sites More sharing options...
joedav1228 Posted October 8, 2020 at 03:02 PM Share Posted October 8, 2020 at 03:02 PM Applied 5/25/2020QC verified 8/2/2020It's been over 4 months. I called ISP this morning and their system is fully automated. I am not sure if something has changed since other folks have reached them by phone, but there is no option to speak with a human being. I tried 4 different times. Any advice would be greatly appreciated.I was curious, and did a test call this morning. Call them about 8:27, wait through all their menus. Pretend you don’t have internet and want help. Select options for checking status on a foid application. When you get to the part where they ask you to hit 1 or 2 you know your foid or application number, here’s the trick. Even though they don’t list it, press 3. There used to be a prompt for 3 that you could press 3 if you didn’t know your application/foid numbers. It looks like they removed the prompt, but I don’t think they removed the routing. When I hit 3, I got a message saying they were currently closed. So I’m thinking the shortcut is active, but the voice prompt is taken out. I work on telephone systems for a living, been doing it since I was 15. What's going on is they are using the same auto attendant menu, all of the options are there but they have to record a greeting to let people know which options route to which groups. They may have wanted to get rid of the #3 option and thought they could just record a new audio greeting file and upload it, which they did but they forgot it's only half the job and they need to delete "3" from the literal menu, hahaah. Sounds like they have a regular PC help desk guy maintaining their telephone system. They could always hire me, I'll maintain the entire PBX for the IL state police. Link to comment Share on other sites More sharing options...
illinois_buckeye Posted October 8, 2020 at 04:02 PM Share Posted October 8, 2020 at 04:02 PM Shush. Don’t give them any ideas. As far as phone system, at work we use mitel, formerly Shoretel. On ours it’s as simple as going into auto attendant settings and removing the actual button. But until they actually fix it, anyone waiting on foid could try that. Link to comment Share on other sites More sharing options...
CDH Posted October 9, 2020 at 12:56 PM Share Posted October 9, 2020 at 12:56 PM Applied 5/25/2020QC verified 8/2/2020It's been over 4 months. I called ISP this morning and their system is fully automated. I am not sure if something has changed since other folks have reached them by phone, but there is no option to speak with a human being. I tried 4 different times. Any advice would be greatly appreciated. Is this a first time foid or renewal? Hi Molly. First time FOID for me. Link to comment Share on other sites More sharing options...
CDH Posted October 9, 2020 at 12:57 PM Share Posted October 9, 2020 at 12:57 PM Applied 5/25/2020QC verified 8/2/2020It's been over 4 months. I called ISP this morning and their system is fully automated. I am not sure if something has changed since other folks have reached them by phone, but there is no option to speak with a human being. I tried 4 different times. Any advice would be greatly appreciated.I was curious, and did a test call this morning. Call them about 8:27, wait through all their menus. Pretend you don’t have internet and want help. Select options for checking status on a foid application. When you get to the part where they ask you to hit 1 or 2 you know your foid or application number, here’s the trick. Even though they don’t list it, press 3. There used to be a prompt for 3 that you could press 3 if you didn’t know your application/foid numbers. It looks like they removed the prompt, but I don’t think they removed the routing. When I hit 3, I got a message saying they were currently closed. So I’m thinking the shortcut is active, but the voice prompt is taken out. Thank you, Buckeye! I appreciate it. I'll try again this morning. Link to comment Share on other sites More sharing options...
CDH Posted October 9, 2020 at 01:44 PM Share Posted October 9, 2020 at 01:44 PM Update: I was able to get through to the ISP this morning (10/09/2020) using the #3 option. They said they're still waiting on my background check to be complete. Thanks again to everyone here for the advice and feedback! Link to comment Share on other sites More sharing options...
Molly B. Posted October 9, 2020 at 08:37 PM Share Posted October 9, 2020 at 08:37 PM If your status does not change to 'active' by the end of business Tuesday, please let me know. Link to comment Share on other sites More sharing options...
Kingjobean Posted October 12, 2020 at 04:32 PM Share Posted October 12, 2020 at 04:32 PM Renewed online 03/04/2020 still shows under review with covid as my expiration. The printed expiration on my card is 06/01/2020 this is ridicules Link to comment Share on other sites More sharing options...
CDH Posted October 13, 2020 at 10:03 PM Share Posted October 13, 2020 at 10:03 PM If your status does not change to 'active' by the end of business Tuesday, please let me know. Hi Molly. It's Tuesday, 5pm and my application still shows as "under review". Any advice you may have would be greatly appreciated. Link to comment Share on other sites More sharing options...
RJK Posted October 14, 2020 at 02:37 AM Share Posted October 14, 2020 at 02:37 AM New FOID Applied 7/7/2020QC verified 8/8/2020 New CCL Applied 9/7/2020 Foid re-QC verified 9/11/2020 Originally applied for a new FOID card on 7/7 and was QC verified about a month later. Submitted a new CCL application on 9/7 and noticed that doing that reset my FOID application back to "Submitted" from QC verified. Contacted ISP and spoke with a friendly woman who informed me that she had seen this sort of thing happen in the past and that indeed the submission of my CCL application had reset my FOID application. She re-QC verified my FOID application while I was on the phone with her but was unsure if that would extend the delay any further. Fast forward another month and I am still showing QC verified status with no news from anyone. Any help or advice would be greatly appreciated! Thanks!! Link to comment Share on other sites More sharing options...
KENDLLB360 Posted October 14, 2020 at 02:57 AM Share Posted October 14, 2020 at 02:57 AM My license is board review for over 2yrs. Caught a case that was made maliciously by someone trying to get me arrested. I was found not guilty. Went to isp with my new not guilty verdict. Then they bring up a out of state warrant from 2009 for misdemeanor solocitation without a permit!! Smdh. Then tell me in a email that once i get the warrant squashed id be done and could get my license back. So i get the warrant squashed. Easy peasy right. I tell isp its done. Never heard back from them since lol. No emails. No return calls. No nothing. Just total silence like they black balled me or something. I must of sent another 50emails. Asking whats the hold up now? But have not heard a single response anymore lol. So i sent a request for a hearing to the director of isp. Certified mail says he received that letter as of september 12. To this day i have not heard back from the directors office either not even about receiving my request for a hearing smh. This whole state is a big joke. And the system is allowed to get away with it bc if you cant afford a fancy attorney to tell you your rights and options then your only option is to sit and shutup smdh and im tired of sitting and shutting up Link to comment Share on other sites More sharing options...
FR8TRAIN Posted October 14, 2020 at 12:52 PM Share Posted October 14, 2020 at 12:52 PM My wife's initial FOID application submitted on 6/21/20 Went QC_Verified on 10/8/20 Still waiting for Approved. This even after she called ISP back in August to confirm all of her information as correct. She has a perfect record. Not even a parking ticket. Link to comment Share on other sites More sharing options...
papa Posted October 14, 2020 at 03:46 PM Share Posted October 14, 2020 at 03:46 PM My stepdaughter applied for her FOID 7 - 23 - 20. Still waiting. Link to comment Share on other sites More sharing options...
Bubbacs Posted October 14, 2020 at 06:37 PM Share Posted October 14, 2020 at 06:37 PM six months, its Illinois and they are swamped....he he he. Get it SWAMP, Illinois, etc.some get a bit sooner, many get it later.six months, plan on that and you wont be disappointed in getting it a few weeks earlier then! Link to comment Share on other sites More sharing options...
Kerfuffles Posted October 16, 2020 at 01:09 PM Share Posted October 16, 2020 at 01:09 PM Applied new FOID 6-9-2020, went to QC verified on 9-9 and nothing since. Squeak clean record. Haven't called but this is ridiculous. My family in Indiana can just walk in a shop and pick up anything they want. Link to comment Share on other sites More sharing options...
joedav1228 Posted October 16, 2020 at 02:56 PM Share Posted October 16, 2020 at 02:56 PM Shush. Don’t give them any ideas. As far as phone system, at work we use mitel, formerly Shoretel. On ours it’s as simple as going into auto attendant settings and removing the actual button. But until they actually fix it, anyone waiting on foid could try that. I really despise Mitel.... mainly because I don't know the platform. I have worked on Norstar, Nortel, Avaya IP Office and now a massive Avaya CM system alot with all different types of recording systems, mostly NICE though. I'm only 38 but I feel like user GUI's are great but the test of a true "phone guy" is navigating an entire PBX via command line like Nortel & Avaya CM but everyone says it's just self inflicted pain. I won't go off topic anymore though! haha Link to comment Share on other sites More sharing options...
InterestedBystander Posted October 16, 2020 at 08:17 PM Share Posted October 16, 2020 at 08:17 PM Applied new FOID 6-9-2020, went to QC verified on 9-9 and nothing since. Squeak clean record. Haven't called but this is ridiculous. My family in Indiana can just walk in a shop and pick up anything they want. ..."Illinois State Police say the average time for FOID card processing is 116.35 days. FOID cards are supposed to be processed within 30 days. For Concealed Carry Licenses with fingerprints to go with the applications, ISP said the average time is 129.9 days. Without fingerprints with the application, it’s 154.19 days."... ..."Delays in processing FOID cards have been a problem since before the COVID-19 pandemic. In January, about 62,000 applications backlogged with some people waiting eight months or longer. Six months later, officials reported nearly 64,000 backlogged applications. As of Tuesday, Illinois State Police reported 142,324 pending FOID applications."... Link to comment Share on other sites More sharing options...
Sol-Invictus Posted October 19, 2020 at 02:09 AM Share Posted October 19, 2020 at 02:09 AM My wife renewed on 1/30/20 stil under review. At least she has her CCP. Link to comment Share on other sites More sharing options...
ghost792 Posted October 19, 2020 at 07:34 PM Share Posted October 19, 2020 at 07:34 PM Renewed online 03/04/2020 still shows under review with covid as my expiration. The printed expiration on my card is 06/01/2020 this is ridicules I renewed on 3/15/2020 with the same expiration date as you. Still "Under Review". Link to comment Share on other sites More sharing options...
whirly Posted October 19, 2020 at 08:26 PM Share Posted October 19, 2020 at 08:26 PM My wife applied for her FOID a week ago, and my father in law just today. These are both new applications. It will be interesting to see how long it takes. Link to comment Share on other sites More sharing options...
Bubbacs Posted October 19, 2020 at 10:38 PM Share Posted October 19, 2020 at 10:38 PM My wife applied for her FOID a week ago, and my father in law just today. These are both new applications. It will be interesting to see how long it takes. Circle your calendar out for 113.5 days.Then you won’t be too disappointed but can be very surprised if they show before. Reference Post #294 above..... Link to comment Share on other sites More sharing options...
HelloAll Posted October 21, 2020 at 05:17 AM Share Posted October 21, 2020 at 05:17 AM My wife applied for her FOID a week ago, and my father in law just today. These are both new applications. It will be interesting to see how long it takes. Right now, it's an average of a 160 day wait. So expect around March 28. Link to comment Share on other sites More sharing options...
HelloAll Posted October 21, 2020 at 05:19 AM Share Posted October 21, 2020 at 05:19 AM Applied new FOID 6-9-2020, went to QC verified on 9-9 and nothing since. Squeak clean record. Haven't called but this is ridiculous. My family in Indiana can just walk in a shop and pick up anything they want. You'll most likely go Active by Nov 21st. Link to comment Share on other sites More sharing options...
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