Max Liberty Posted June 11, 2021 at 06:08 PM Share Posted June 11, 2021 at 06:08 PM (edited) Good Afternoon all, I checked my FOID status online, and to my surprise, it says "Issued" in early April. I haven't received the physical card yet. ?? Is it likely lost in the mail, or how long should I give them to get the card to me? Thanks all, Max Edited June 11, 2021 at 06:08 PM by Max Liberty Link to comment Share on other sites More sharing options...
custodian7138 Posted June 11, 2021 at 06:37 PM Share Posted June 11, 2021 at 06:37 PM I am in the same situation... FOID went active on 4/7/21,,, no card in mail... have sent email twice... no reply... tried the FSB phone number... got stuck in reply system for 15 minutes... no resolution. Link to comment Share on other sites More sharing options...
Max Liberty Posted June 11, 2021 at 06:58 PM Author Share Posted June 11, 2021 at 06:58 PM Well, I didn't expect to reach them by phone if I simply stayed on line while in an easy chair, but I just got off the phone with ISP. The key phrase here is "batch number." The ISP rep didn't see a batch number for my card, meaning that my card has not yet been printed. She said they had a machine problem (due to the number of cards they've been printing, the machine broke down), and a bunch of cards will have to be reprinted. She added me to the reprint list again just to be sure I get one. So.... try calling them if you have time. Custodian7138, my card was active as of April 6, so perhaps your card is in the same situation. Incidentally, I realize this thread belongs in the Licensing Process forum, so moderators, feel free to relocate it. I do think this is a useful data point for anyone whose new FOID was not printed early April. Max Link to comment Share on other sites More sharing options...
Molly B. Posted June 11, 2021 at 09:10 PM Share Posted June 11, 2021 at 09:10 PM This is good information to know! Link to comment Share on other sites More sharing options...
ScopeEye Posted June 11, 2021 at 09:35 PM Share Posted June 11, 2021 at 09:35 PM A day or two ago, Abc had a news story about FOID's lot's were mailed out that were screwed upSome people received FOID's with other people picture on them. Link to comment Share on other sites More sharing options...
angelasdad Posted June 13, 2021 at 12:10 AM Share Posted June 13, 2021 at 12:10 AM There’s a number you can call? Link to comment Share on other sites More sharing options...
custodian7138 Posted June 14, 2021 at 03:42 PM Share Posted June 14, 2021 at 03:42 PM Posting to verify that the FSB will answer the phone after a long wait time (even on a Monday morning). There are a number of cards that did not mail after being issued... due to a printing problem. The agent I spoke with processed the request for reprint while I was on the phone. Will report back when card is received. Link to comment Share on other sites More sharing options...
lilguy Posted June 14, 2021 at 05:16 PM Share Posted June 14, 2021 at 05:16 PM So if you've been waiting 16 months for a renewal and your still stalled at covid 19 status it’s probably not a broken machine. Link to comment Share on other sites More sharing options...
Max Liberty Posted June 14, 2021 at 06:12 PM Author Share Posted June 14, 2021 at 06:12 PM Angelasdad: Contact number given on IL Firearm Applicant Portal: 217-782-7980 Lilguy: I would suggest logging in and checking your status. Mine shows as Active, and Issued 4/6/2021. What caught my eye was that it appeared to have been approved and printed two months ago, but I never received it. Link to comment Share on other sites More sharing options...
Gregjification Posted June 14, 2021 at 11:28 PM Share Posted June 14, 2021 at 11:28 PM Max Liberty: Thanks for all the helpful info. I'm in a similar situation...FOID card "Active" as of 5/17/2021, but never received in the mail. I've keep getting stuck in the automated replies when I try calling, how were you able to get through to a representative? Link to comment Share on other sites More sharing options...
Bubbacs Posted June 14, 2021 at 11:56 PM Share Posted June 14, 2021 at 11:56 PM Max Liberty: Thanks for all the helpful info. I'm in a similar situation...FOID card "Active" as of 5/17/2021, but never received in the mail. I've keep getting stuck in the automated replies when I try calling, how were you able to get through to a representative?ISP web site states to wait between 30 or 60 days after activeIf it’s not there by then they say to contact them Link to comment Share on other sites More sharing options...
Max Liberty Posted June 15, 2021 at 02:29 AM Author Share Posted June 15, 2021 at 02:29 AM (Edited) I've keep getting stuck in the automated replies when I try calling, how were you able to get through to a representative? I went through the automated menu as well -- pushed a few buttons indicating that I had a question about FOID renewal. To my surprise the phone started ringing, and I was put on hold for a while. Maybe it disconnects you if they're hopelessly behind, who knows? Don't give up! - Max Link to comment Share on other sites More sharing options...
Tod Posted June 15, 2021 at 02:57 PM Share Posted June 15, 2021 at 02:57 PM My son is in the same situation. He and his wife renewed their FOID cards at the same time. She got hers months ago. He's still waiting. Thanks for bringing this "batch problem" to light. Link to comment Share on other sites More sharing options...
Gregjification Posted June 15, 2021 at 02:59 PM Share Posted June 15, 2021 at 02:59 PM (Edited) I've keep getting stuck in the automated replies when I try calling, how were you able to get through to a representative? I went through the automated menu as well -- pushed a few buttons indicating that I had a question about FOID renewal. To my surprise the phone started ringing, and I was put on hold for a while. Maybe it disconnects you if they're hopelessly behind, who knows? Don't give up! - Max Thanks, Max. Sounds like there's a bit of luck needed, so hoping to get someone on the line today! Link to comment Share on other sites More sharing options...
angelasdad Posted June 16, 2021 at 07:51 PM Share Posted June 16, 2021 at 07:51 PM Angelasdad: Contact number given on IL Firearm Applicant Portal: 217-782-7980 Lilguy: I would suggest logging in and checking your status. Mine shows as Active, and Issued 4/6/2021. What caught my eye was that it appeared to have been approved and printed two months ago, but I never received it.But how do you talk to someone? I just get the recording. Link to comment Share on other sites More sharing options...
HelloAll Posted June 29, 2021 at 04:24 AM Share Posted June 29, 2021 at 04:24 AM Max Liberty: Thanks for all the helpful info. I'm in a similar situation...FOID card "Active" as of 5/17/2021, but never received in the mail. I've keep getting stuck in the automated replies when I try calling, how were you able to get through to a representative?ISP web site states to wait between 30 or 60 days after activeIf it’s not there by then they say to contact them No it doesn't. It says please wait 2 weeks after active before contacting the FSB. Link to comment Share on other sites More sharing options...
Max Liberty Posted June 29, 2021 at 04:40 PM Author Share Posted June 29, 2021 at 04:40 PM My new FOID arrived today! Ten years will cover me until I escape this state. Don't give up, folks. As noted, consider contacting them if it's been two weeks after going active, but you have no card in hand. Max Link to comment Share on other sites More sharing options...
Gregjification Posted June 29, 2021 at 04:43 PM Share Posted June 29, 2021 at 04:43 PM My new FOID arrived today! Ten years will cover me until I escape this state. Don't give up, folks. As noted, consider contacting them if it's been two weeks after going active, but you have no card in hand. Max Congrats, Max! I also received mine yesterday. As an FYI, my card says “issued 6/23/2021” even though it went “active” on 5/7/2021. Lends some credence to the delays in batch printing and mailing. Link to comment Share on other sites More sharing options...
Max Liberty Posted June 29, 2021 at 04:52 PM Author Share Posted June 29, 2021 at 04:52 PM Hey Greg, Very good! I was wondering whether yours printed as well. Mine was also issued on June 23. I hope their repaired printer didn't break down after probably becoming red-hot from marathon printing sessions, lol. Max Link to comment Share on other sites More sharing options...
Bitter Clinger Posted June 29, 2021 at 05:44 PM Share Posted June 29, 2021 at 05:44 PM Interesting.Mine now shows issued on June 23 as well (finally!), yet I still don't have it. Link to comment Share on other sites More sharing options...
custodian7138 Posted June 30, 2021 at 12:33 AM Share Posted June 30, 2021 at 12:33 AM My new FOID came in todays mail... submitted for renewal on 12/26/20... the FSB took 185 calendar days. They give 5 star customer service. Link to comment Share on other sites More sharing options...
Bubbacs Posted June 30, 2021 at 02:02 AM Share Posted June 30, 2021 at 02:02 AM Max Liberty: Thanks for all the helpful info. I'm in a similar situation...FOID card "Active" as of 5/17/2021, but never received in the mail. I've keep getting stuck in the automated replies when I try calling, how were you able to get through to a representative?ISP web site states to wait between 30 or 60 days after activeIf it’s not there by then they say to contact them No it doesn't. It says please wait 2 weeks after active before contacting the FSB.Use this link: https://isp.illinois.gov/Foid/FoidfaqAnd it’s under: What if I didn’t receive my FOID card Please allow 30 days plus time for mail delivery to pass before calling to check on the status of your FOID application. If at that time you have not received your FOID card, call the Customer Service Center at 217-782-7980. If the card was returned to the Illinois State Police as undeliverable by the USPS, it will only be mailed out again after you contact the Firearms Services Bureau at the number above. If you notify the Bureau within 6 months of application that you did not receive your card, a replacement card will be sent to you at no charge. After 6 months, you will need to re-apply. Link to comment Share on other sites More sharing options...
InterestedBystander Posted June 30, 2021 at 02:54 AM Share Posted June 30, 2021 at 02:54 AM There is a pop-up that says: System Alert!×PLEASE WAIT TWO WEEKS AFTER SEEING THAT YOUR CARD'S STATUS HAS CHANGED TO "ACTIVE" BEFORE CONTACTING THE FIREARMS SERVICES BUREAU. Link to comment Share on other sites More sharing options...
Bubbacs Posted June 30, 2021 at 03:13 AM Share Posted June 30, 2021 at 03:13 AM So pop up or FAQ can’t they do anything right? Link to comment Share on other sites More sharing options...
Max Liberty Posted June 30, 2021 at 03:28 AM Author Share Posted June 30, 2021 at 03:28 AM (edited) So pop up or FAQ can’t they do anything right? Under normal circumstances ISP is required to approve the FOID in 30 days, correct? If so, the FAQ almost certainly refers to the normal 30 day window, plus mailing time. It seems to me that the popup message is clearly what we need to follow in the situation discussed in this thread (assuming your FOID status has changed to "Active" when you check online, that is.) -Max Edited June 30, 2021 at 03:39 AM by Max Liberty Link to comment Share on other sites More sharing options...
InterestedBystander Posted June 30, 2021 at 03:54 AM Share Posted June 30, 2021 at 03:54 AM So pop up or FAQ can’t they do anything right? Under normal circumstances ISP is required to approve the FOID in 30 days, correct? If so, the FAQ almost certainly refers to the normal 30 day window, plus mailing time. It seems to me that the popup message is clearly what we need to follow in the situation discussed in this thread (assuming your FOID status has changed to "Active" when you check online, that is.) -MaxNew FOID 30 days. Renewal 60 busines days. Link to comment Share on other sites More sharing options...
InterestedBystander Posted June 30, 2021 at 03:57 AM Share Posted June 30, 2021 at 03:57 AM (edited) So pop up or FAQ cant they do anything right?;-) http://4.bp.blogspot.com/-YP6t1AlDw9g/UHEMz8SnWkI/AAAAAAAAIg4/oN7A63FW9Dg/s1600/Hear+no+evil+see+no+evil+speak+no+evil+post+no+evil.jpg Edited June 30, 2021 at 04:28 AM by InterestedBystander Link to comment Share on other sites More sharing options...
Bitter Clinger Posted June 30, 2021 at 06:43 PM Share Posted June 30, 2021 at 06:43 PM Interesting.Mine now shows issued on June 23 as well (finally!), yet I still don't have it. Ok, so my new CCL FINALLY showed up.Total wait time was about 500 days. This seems to be the magic number as I know of a few other people who have been waiting about the same amount of time and they also got their CCL's, including some people here. Link to comment Share on other sites More sharing options...
HelloAll Posted July 1, 2021 at 11:40 PM Share Posted July 1, 2021 at 11:40 PM (edited) So pop up or FAQ cant they do anything right? Under normal circumstances ISP is required to approve the FOID in 30 days, correct? If so, the FAQ almost certainly refers to the normal 30 day window, plus mailing time. It seems to me that the popup message is clearly what we need to follow in the situation discussed in this thread (assuming your FOID status has changed to "Active" when you check online, that is.) -MaxNew FOID 30 days. Renewal 60 busines days.Simply put, you're supposed to wait 30 days for a new FOID or 60 days for a renewal. That's been out the window for a while now. The relevant part is, once you do finally go active, you're supposed to wait 2 weeks before further inquiry, if you haven't received the card by then. Edited July 1, 2021 at 11:42 PM by HelloAll Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now