Signing up for username and password is impossible?

[whatarock]

I recently moved back into the state and ran into this issue ("Your Registration is Pending", please call is the ISP FSB Call Center) when trying to set up my online account. 

 

Has anyone found any times during the day that seem to work better for getting through the phone system? Or is it foolish to even try to strategize? 

 

 

[Molly B.]

On 9/22/2021 at 9:08 AM, whatarock said:

I recently moved back into the state and ran into this issue ("Your Registration is Pending", please call is the ISP FSB Call Center) when trying to set up my online account. 

 

Has anyone found any times during the day that seem to work better for getting through the phone system? Or is it foolish to even try to strategize? 

 

 

If you do not mind sharing your full legal name, date of birth, and DL number, I will submit an inquiry for you.

[whatarock]

On 9/22/2021 at 9:51 AM, Molly B. said:

If you do not mind sharing your full legal name, date of birth, and DL number, I will submit an inquiry for you.

Thanks for the reply, Molly. Sent you a message!

[BigMacNCheese]

I had the same issue, as I had an old FOID card and was required to call into the ISP Call Center to verify my information before my online account was active.

 

I had to call several times - and most times I received a "Verizon Wireless unable to complete this call" message before connecting. There were a few instances where I got through and spent 2+ hours waiting on hold before dropping myself. Finally, after a few calls and about 6 collective hours of being on hold, I was connected to an Agent on a Wednesday morning around 9:00-9:30am CST. Essentially, it was a "first call of the morning" type situation, and they activated my account within a minute.

[59caddy]

Is there any update on this situation?

[Molly B.]

On 10/1/2021 at 3:19 PM, 59caddy said:

Is there any update on this situation?

 

 

The situation continues. 

[Hail Caesar]

How does the Illinois State Police expect older people who “don’t do” cell phones to complete this?

Edited October 12, 2021 at 09:25 PM by Hail Caesar

[Molly B.]

On 10/12/2021 at 4:25 PM, Hail Caesar said:

How does the Illinois State Police expect older people who “don’t do” cell phones to complete this?

The question has been asked - still waiting for answer.

[JTHunter]

😡 There is a word to describe the "speed" with which the ISP moves - GLACIAL. 😄

[Tip]

On 10/12/2021 at 8:37 PM, Molly B. said:

The question has been asked - still waiting for answer.

Perhaps the questions need to start being asked in court.

[Molly B.]

definitely!