Anecdotally, last fall the wife and I vacationed in NE Minnesota for a week. At one point I needed to visit a state office in Grand Marais located in a stand-alone building at the edge of town. The front door was locked with the obligatory covid sign on the door. But I could see the office area behind the counter inside was full of employees busy at their computers. The employee parking lot at the rear of the building was full of cars. There actually seemed to be---gasp!---an actual work ethic on display! IMO, a similar work ethic seems to be lacking in Illinois, especially when it involves FOID and CCL. In Dec. 2012 the court ruled IL's carry ban unconstitutional and gave the state 6 months to fix it. First thing IL does is ask for another month. January 2014 the ISP began accepting applications, over a year after the court's ruling despite <knowing> CCL was coming and planning accordingly. The CCL approvals process has been slow-walked since the beginning. 90 to 120 days is obscene. The software employed in the original application rollout was archaic, buggy and the implementation sloppy. If this had been private industry heads would have rolled. If this had been a moon launch it would have blown up on the pad. Later Gov Fatfingers pilfered $30 million from the ISP's fund intended to be used for improvements to the "system" but which had been allowed to sit unused. Anyone in private industry <knows> this can happen and plans and allocates accordingly. Not the ISP apparently. And now this debacle. Yes, covid had an impact everywhere. But somehow private industry managed to find ways to adapt and move on. What I've heard mostly from Illinois bureaucrats is excuses instead of solutions. Not saying all, but 99% of the people I've discussed this with share the same frustration. State-run offices are a joke. Need examples? Stroll the aisles at your local stores. Remember how barren they were a year ago? Not any more. Illinois needs a new license plate. It's no longer the "Land of Lincoln." It's the "Land Where Mediocrity is Enshrined." Many years ago I saw a cartoon strip where a subordinate was complaining to a superior. The superior listened for a moment, and then hauled off and lifted the guy off the floor with a kick in the nutz. As he lay there rolling in agony, the superior leaned over and asked if he had the guy's full attention, if time was standing still, and if the pain had helped focus his mind? The court should do likewise with the ISP.