From the ISP FB page: We currently have approximately 62,000 FOID applications under review which includes new, renewals and changes. FOID card holders will remain valid throughout the renewal process, as long as they apply for their card renewal prior to the expiration date on their FOID card. The ISP’s FSB is currently working on implementing a Voice over Internet Protocol (VoIP) solution to provide much needed improvements and efficiencies to the call center. The State of Illinois vendor contract with Presidio has an estimated implementation cost of $750,000 with a recurring monthly cost of $10,000; these costs are being paid for through the State Police Firearm Services Fund. The new VoIP system allows for not only automated processes, such as completing an application without having to speak to an agent, it is also interactive. It will work in conjunction with the existing system and agents to populate their computer with information ahead of receiving a caller, to better and more quickly assist them. The call flow allows callers to select their specific issues and potentially resolve them independent of an agent. The system will also enable a person to request a call back without having to remain on the line. In addition, it will provide callers the ability to renew a FOID card or Concealed Carry License (CCL) with no address change over the phone, including payment, without speaking to a live agent. Until improvements in the call center are completed, there are four methods for obtaining assistance with FOID/CCL related issues. Applicants may call (217) 782-7980; they can visit the Illinois State Police home page and click the Firearms tab to the left where they will find a section related directly to FOID/CCL, complete with a FAQ section: https://www.ispfsb.com/; for video tutorials related to FOID/CCL, they can visit https://www.youtube.com/channel/UCqmvVzpfjsojFnd50HndO5A; or they can email the FSB at ISP.ASKFOID@illinois.gov where a customer service agent can provide assistance.