Can’t get a hold of anyone.

[Arcu2]

My wife has been trying to get her foid card for a few months now and has been having a hard time reaching anybody. When we login with her credentials is says 

 

Your registration is under review by the Illinois State Police. Until your registration is approved, access to this site will not be permitted. Please call the ISP FSB Call Center at 217-782-7980 with any questions

 

does anybody have another contact to get her account approved so we can apply? 

[spanishjames]

Try to re-register with a different email address, and have her register as a new applicant.  Apply as someone who's never had a FOID card, even if she had one in the past. 

[Smallbore]

There are several state police locations around the state where you can go to get help. Post your town then someone can give you a state police facility. 

Some state representative may help.

[Black Flag]

You can call the ISP director.

 

You can call the ISP director.

 

Purple and not purple.

 

If you reach the director's office, you will get attention.  Perhaps more than you wanted.
However, you are more than likely to only reach someone at the main lobby, who will not help you nor forward your message.

 

[Arcu2]

I just want to say thank you. We made her a new email and it worked.