HelloThere

Hi all, I just had my CCL renewal denied due to "Submitted training certificate is unreadable". I re-submitted the application with a fresh jpeg photo of the certificate and the clock on the renewal just went back up to 120 days. The original photo may have been in HEIC format, which is the default iPhone format, but I don't remember as it's been months since my original submission. It's strange that ISP would have issues with a common photo format that iPhones use. Has this happened to anyone?