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Main menu "Support" option- Page access denied to new request


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On the top navigation bar there is an item called "Support". When you click on support you are taken to a page that shows "Your Support Requests". When I click on the  "New Request" button, I receive the message:

 

"The page you are trying to access is not available for your account."

 

My questions are:

 

Is this expected behavior for this option?

Would you need to be at a different member participation level for this option to work?

Would this be functionality that would be expected to work in the future?

 

Thank you for any insight.

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The support option requires that we set up departments to which support requests can be automatically routed.   That's a new option for us with the upgrade to v4.5, so there were no existing departments that migrated to the new software, and we haven't had a chance to discuss the need for this level of automation, let alone set it up.  We're small enough that the old methods of posting questions in Site Support or dropping a moderator a PM has worked pretty well so far.

 

Is there something I can help you with?

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On 9/21/2021 at 2:24 PM, mauserme said:

The support option requires that we set up departments to which support requests can be automatically routed.   That's a new option for us with the upgrade to v4.5, so there were no existing departments that migrated to the new software, and we haven't had a chance to discuss the need for this level of automation, let alone set it up.  We're small enough that the old methods of posting questions in Site Support or dropping a moderator a PM has worked pretty well so far.

 

Is there something I can help you with?

All makes good sense. Looks like a good feature to grow into. Thank you for the information.

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