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Appeal accepted by ISP 5 days ago, website does not say "under review" yet. Can you still speak to someone at the FSB?

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I've read alot about people speaking with ISP over the phone, when i call their number it doesn't appear to have an option to speak to someone anymore. I did call a local ISP station they gave me advice but said i need to speak to FSB for specifics, do they still accept calls? At what point is a good time to enail my local representative and what exactlty should we tell them?
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