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I bought a new Stack on 18 gun fire proof safe. Won't open help!

22cal

By 22cal
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22cal Member

22cal

Posted
Posted
I bought a Stack On 18 gun fire proof safe with combination dial and I cannot open it! It has the three number combination and I did it like the directions said but this damn thing won't open. I tried all different ways. I even went to dicks sporting goods and tried one of theirs with an employee and I opened that one. Went home and still can't open mine. This is really bothering me. I called stack on but they were closed today. Anyone with any experience with this issue please help!
ScopeEye Member

ScopeEye

Posted
Posted

Well that Sucks...

 

 

Clear the dial by going Left two full turns past the first #

 

Turn right two full rotations stopping on first #

Left two turns stopping on second #

Right till you stop on the last #

 

Turn handle and open

22cal Member

22cal

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Well that Sucks...

 

 

Clear the dial by going Left two full turns past the first #

 

Turn right two full rotations stopping on first #

Left two turns stopping on second #

Right till you stop on the last #

 

Turn handle and open

I just tried it 3 times still won't open!

ScopeEye Member

ScopeEye

Posted
Posted

Maybe you have been givin the wrong combo

Return safe

or

There should be a safe number in your paper work / receipts, call manufacture and confirm combo or receive the correct combo, if that's even the issue.

You probably wont be able to do till business day, Monday

22cal Member

22cal

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Yes I thought I might have the wrong combo but its in the paperwork. I will call stack on Monday. I think to get a new combination need to submit copy of driver's license, receipt, notarized and all kinds of bullcrap I don't really want to return it to the store cuz it's on the second floor and it took three of us to bring it up here.
ScopeEye Member

ScopeEye

Posted
Posted

Yes I thought I might have the wrong combo but its in the paperwork. I will call stack on Monday. I think to get a new combination need to submit copy of driver's license, receipt, notarized and all kinds of bullcrap I don't really want to return it to the store cuz it's on the second floor and it took three of us to bring it up here.

This is Dicks problem, Call them tell them they have to make it right, pick up and redeliver a functioning safe.

If they wont, Call CC company dispute charges, if you used a CC

LukeZ Welcome New Member

LukeZ

Posted
Posted

Usually when I open my safes do not do any jerky motions stop at the number and take your hand off the dial for a second before continuing to the next number, do not touch the opening lever at all during combination dialing.

1) Clear left a few times and then go past first number twice and then land on that number remove your hand for a second

2) turn right and pass the second number twice then land on it, remove hand again

3) turn left past the third number and then land on it

4)Then turn right until dial stops(you can't turn it any further)about a half turn leave it at the stop and turn handle to unlock.

22cal Member

22cal

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Has it never been opened...i.e. it came locked from the store? And it's strictly a mechanical dial...no batteries/electronics anywhere to be weak preventing it from opening?[/quote

It is only a dial combination. No electric.Yes it came in a cardboard box and was never opened and still isn't opened:(

22cal Member

22cal

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Yes I thought I might have the wrong combo but its in the paperwork. I will call stack on Monday. I think to get a new combination need to submit copy of driver's license, receipt, notarized and all kinds of bullcrap I don't really want to return it to the store cuz it's on the second floor and it took three of us to bring it up here.

 

This is Dicks problem, Call them tell them they have to make it right, pick up and redeliver a functioning safe.

If they wont, Call CC company dispute charges, if you used a CC

No I got it from Sam's Club not Dicks. I just went to Dicks to make sure I was doing the combination the right way on one of their safes.
borgranta Member

borgranta

Posted
Posted

 

 

Yes I thought I might have the wrong combo but its in the paperwork. I will call stack on Monday. I think to get a new combination need to submit copy of driver's license, receipt, notarized and all kinds of bullcrap I don't really want to return it to the store cuz it's on the second floor and it took three of us to bring it up here.

This is Dicks problem, Call them tell them they have to make it right, pick up and redeliver a functioning safe.

If they wont, Call CC company dispute charges, if you used a CC

No I got it from Sam's Club not Dicks. I just went to Dicks to make sure I was doing the combination the right way on one of their safes.

 

No matter where you got it from if the store refuses to make it right calling the credit card company to dispute the charges or in the case of payment by debit card or checking account disputing the charges at your bank. In the case of credit cards they usually do what is called a charge-back which takes the money from the seller. If a store has a high rate of charge-backs they usually will have to pay higher costs to accept credit cards.

22cal Member

22cal

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Usually when I open my safes do not do any jerky motions stop at the number and take your hand off the dial for a second before continuing to the next number, do not touch the opening lever at all during combination dialing.1) Clear left a few times and then go past first number twice and then land on that number remove your hand for a second2) turn right and pass the second number twice then land on it, remove hand again3) turn left past the third number and then land on it4)Then turn right until dial stops(you can't turn it any further)about a half turn leave it at the stop and turn handle to unlock.

I tried it like you said 4 times and still didn't open. I'm p*****!

22cal Member

22cal

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mikew Member

mikew

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Posted

Not all combination locks are created equal.

 

Lukez's instructions are for a Sargent&Greenleaf or LaGard lock.

 

The lock for the Stack-On is a simpler style and uses fewer turns.

 

From the website (same as in your manual, I hope)

Example: If the dial combination numbers were 70 - 50 - 30
1. Turn the Dial clockwise passing the first
combination number twice landing on the
number the third time.
2. Now turn the Dial counterclockwise, passing the
second combination number once landing on
the number on the next time around.
3. Turn the Dial clockwise until you reach the third
combination number.
4. The handle should now be released. Turn the
handle clockwise. Pull the door towards you.
All numbers must be dialed exactly. If you pass a
number, you can not back up. You must start over.
All numbers are to be dialed to the Top Notch located
on top of the dial ring (the 12 o'clock position).

 

 

Also, is the index mark in the correct place? (12 o clock?)

Cerus Member

Cerus

Posted
Posted

No matter where you got it from if the store refuses to make it right calling the credit card company to dispute the charges or in the case of payment by debit card or checking account disputing the charges at your bank. In the case of credit cards they usually do what is called a charge-back which takes the money from the seller. If a store has a high rate of charge-backs they usually will have to pay higher costs to accept credit cards.

 

What you're suggesting is fraud and likely to not work anyway. The store is under no legal obligation to pick up a safe whether it was delivered, shipped or picked up in store. I'm sure they'll gladly exchange it for another but it's on the customer to attempt to return the product. If it meets the requirements under their return policy and they refuse, then and ONLY then can you dispute charges. The customer is legally required to attempt a return before disputing charges.

 

Chargebacks are one of the biggest forms of abuse and fraud and cost retailers billions each year which in turn costs consumers more at checkout. A retailer that has a high rate of chargebacks doesn't pay higher fees, they just raise prices to consumers. The money is taken from their accounts not the CC processor. Those fees are either paid by the business or passed on to the consumer.

 

First step would be contacting stack on.

GTX63 Member

GTX63

Posted
Posted

I was at an estate auction last year where they sold a large Cabelas gun safe. The auctioneer had left the combination on a piece of paper on the top shelf with the door open. Bidding went high as quite a few people were interested in it. About an hour later as I was leaving the property I happened to walk by the new owner as he was trying to open the safe. The combination wouldn't work. Seems it did before when he and several others shut it and reopened it prior to the sale. No matter what he did he could not get the door open. Apparently someone monkeyed around with the lock and cleared the combo, either by accident or not. Guy was not very happy.

45Badger Member

45Badger

Posted
Posted
Have you had a friend try to open it? Try it, without you hovering, telling him what you did, etc. Could be you are consistently repeating a simple error.
22cal Member

22cal

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Have you had a friend try to open it? Try it, without you hovering, telling him what you did, etc. Could be you are consistently repeating a simple error.

Man I tried everything like all you guys said. Yes I had my girlfriend try it too. This is driving me crazy.

3ddiver Member

3ddiver

Posted
Posted

Long shot and I am sure you have tried this but my safe will not open if the handle is turned all of the way one direction when you enter the combination. It is an electronic lock so I know it is different. Maybe try the handle in a different position?

mikew Member

mikew

Posted
Posted

subtract 3 from each of the orginal numbers and try again.

 

add 3 to each of the original numbers and try again.

 

using the instructions for the stack on, not for the S&G lock.

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