quackersmacker Posted March 18, 2014 at 11:02 PM Share Posted March 18, 2014 at 11:02 PM Applied, Jan 2, always has shown "Under Review." Finally last night I emailed ISP [to CCW_Illinois@isp.state.il.us ].Got this response to my inquiry as to whether there might be a glitch: "It looks as though the TCN you submitted on your application is invalid.It is coming back to another person. You may need to contact your LiveScan vendor to correct the TCN. Once you have done this (if they give youa new number) we can add the information to your application for you.Otherwise, your application will be processed within the 120 day time frame.Thank you!" Just what I need, my prints getting mixed up with someone else. This is scary for lots of reasons. If you think your application may be proceeding too slowly, email the ISP! Link to comment Share on other sites More sharing options...
Dr. Rat Posted March 18, 2014 at 11:06 PM Share Posted March 18, 2014 at 11:06 PM Nice of them to let you know something was wrong, eh? Link to comment Share on other sites More sharing options...
Glock23 Posted March 18, 2014 at 11:11 PM Share Posted March 18, 2014 at 11:11 PM Interesting that the website won't let you complete your application if your TCN is not yet found in the database, but when it IS found, it doesn't bother checking to see if it's the correct TCN... Link to comment Share on other sites More sharing options...
fn1046 Posted March 18, 2014 at 11:38 PM Share Posted March 18, 2014 at 11:38 PM Ugh hope this is not the case with mine. I emailed the ISP last week or the week before, and they said there was no problem with my app. But I'm still not approved, so now I'm wondering. Link to comment Share on other sites More sharing options...
Tailwind Posted March 20, 2014 at 12:08 AM Share Posted March 20, 2014 at 12:08 AM Your post prompted me to email them and i got the same response. They could have saved me some time by telling me about this problem earlier. I am in contact with my prints vendor. I'll update when i know more. Link to comment Share on other sites More sharing options...
Weed Posted March 20, 2014 at 12:18 AM Share Posted March 20, 2014 at 12:18 AM I got a letter today from ISP saying unable to verify your fingerprint record based on the TCN number you provided.I called the live scan vender and the lady said they had been getting calls all day yesterday and today and that ISP had screwed up. Hopefully they can take care of it.I would have thought they could of sent a EMAIL rather than snail mail taking two days to get here. Link to comment Share on other sites More sharing options...
TJSum1 Posted March 20, 2014 at 12:21 AM Share Posted March 20, 2014 at 12:21 AM I got a letter today from ISP saying unable to verify your fingerprint record based on the TCN number you provided.I called the live scan vender and the lady said they had been getting calls all day yesterday and today and that ISP had screwed up. Hopefully they can take care of it.I would have thought they could of sent a EMAIL rather than snail mail taking two days to get here.Were they provided with an email address at any time during the application process? Link to comment Share on other sites More sharing options...
Weed Posted March 20, 2014 at 12:32 AM Share Posted March 20, 2014 at 12:32 AM I got a letter today from ISP saying unable to verify your fingerprint record based on the TCN number you provided.I called the live scan vender and the lady said they had been getting calls all day yesterday and today and that ISP had screwed up. Hopefully they can take care of it.I would have thought they could of sent a EMAIL rather than snail mail taking two days to get here.Were they provided with an email address at any time during the application process?Yes. Link to comment Share on other sites More sharing options...
Weed Posted March 20, 2014 at 12:39 AM Share Posted March 20, 2014 at 12:39 AM I got a letter today from ISP saying unable to verify your fingerprint record based on the TCN number you provided.I called the live scan vender and the lady said they had been getting calls all day yesterday and today and that ISP had screwed up. Hopefully they can take care of it.I would have thought they could of sent a EMAIL rather than snail mail taking two days to get here.Were they provided with an email address at any time during the application process?Is there a reason for the purple or are you trying to be a smart a**. Link to comment Share on other sites More sharing options...
TJSum1 Posted March 20, 2014 at 01:17 AM Share Posted March 20, 2014 at 01:17 AM Ugh. Purple denotes sarcasm. Loses something when you have to explain. I know emails were supplied, and they (ISP) still send snail mail knowing that there are cases of lost mail/licenses. Link to comment Share on other sites More sharing options...
Weed Posted March 20, 2014 at 01:23 AM Share Posted March 20, 2014 at 01:23 AM Ugh. Purple denotes sarcasm. Loses something when you have to explainI know what it means. I couldn't see a reason for it other than being a smart a**. Link to comment Share on other sites More sharing options...
TJSum1 Posted March 20, 2014 at 01:46 AM Share Posted March 20, 2014 at 01:46 AM Glad we had this time to chat. Best of luck to you.. Link to comment Share on other sites More sharing options...
Firefly Posted March 20, 2014 at 01:53 AM Share Posted March 20, 2014 at 01:53 AM Who did you do fingerprints through? I am just curious if this is limited to one vendor or across the board...might be a good indicator of whose mistake this really was. I ask because I too am a 1/2'er still UR but have not received any contact whatsoever from the ISP Link to comment Share on other sites More sharing options...
quackersmacker Posted March 20, 2014 at 03:09 AM Author Share Posted March 20, 2014 at 03:09 AM My fingerprinter gave me the correct TCN number and I emailed to ISP this afternoon. I will keep you posted as to what happens from here. I can just imagine trying to board a plane six months from now and being told I'm on the No Fly List, after this snafu. I sure hope the cross-contamination of fingerprints stayed on the ISP's local server and didn't zoom all over various govt sites. Yikes! Link to comment Share on other sites More sharing options...
quackersmacker Posted March 20, 2014 at 03:16 AM Author Share Posted March 20, 2014 at 03:16 AM Firefly, Reluctant to name the provider. Mistakes do happen, and they did respond to my angry What the hey!!!? inquiry right away. Suggest you email the ISP right away and just ask why you're delayed. They responded to me within 24 hours, but were definitely not proactive in ever alerting me to the problem, and they sure knew how to get ahold of me........... I'll just say the fingerprinter was in Lake County, for now. Hope that helps. Link to comment Share on other sites More sharing options...
Firefly Posted March 20, 2014 at 03:44 AM Share Posted March 20, 2014 at 03:44 AM Firefly, Reluctant to name the provider. Mistakes do happen, and they did respond to my angry What the hey!!!? inquiry right away. Understandable and a good idea...out of curiousity did the vendor take a photo to supply the ISP with and was that photo viewable on your app in the early phase (at least the first few weeks). Unless they messed it up after this, my TCN on the app login was correct along with the photo my vendor had taken on site when I got printed. Link to comment Share on other sites More sharing options...
quackersmacker Posted March 20, 2014 at 04:44 AM Author Share Posted March 20, 2014 at 04:44 AM Firefly, My vendor-taken picture was up on the ISP site from the beginning and is still there, FWIW........... Link to comment Share on other sites More sharing options...
Tailwind Posted March 20, 2014 at 10:27 AM Share Posted March 20, 2014 at 10:27 AM Firefly, Reluctant to name the provider. Mistakes do happen, and they did respond to my angry What the hey!!!? inquiry right away. Suggest you email the ISP right away and just ask why you're delayed. They responded to me within 24 hours, but were definitely not proactive in ever alerting me to the problem, and they sure knew how to get ahold of me........... I'll just say the fingerprinter was in Lake County, for now. Hope that helps. My prints vendor is in Lake County also. He mad it sound like this was his first problem. He said he will get back to me today. Link to comment Share on other sites More sharing options...
Drylok Posted March 20, 2014 at 10:59 AM Share Posted March 20, 2014 at 10:59 AM Hey ISP, when something is wrong with an app email the applicant and let them know immediately. You expect us to do everything on line but when you need to do something youll just take your sweet a** time and use snail mail whenever the hecll you feel like it? I dont think so, this is 2014 get your head out of your a** and be a little proactive Link to comment Share on other sites More sharing options...
potomuss Posted March 20, 2014 at 03:04 PM Share Posted March 20, 2014 at 03:04 PM Firefly, Reluctant to name the provider. Mistakes do happen, and they did respond to my angry What the hey!!!? inquiry right away. Suggest you email the ISP right away and just ask why you're delayed. They responded to me within 24 hours, but were definitely not proactive in ever alerting me to the problem, and they sure knew how to get ahold of me........... I'll just say the fingerprinter was in Lake County, for now. Hope that helps.I'm curious, when they did your prints and gave you the receipt with the TCN number on it... did they WRITE in the last few numbers? Link to comment Share on other sites More sharing options...
quackersmacker Posted March 20, 2014 at 03:47 PM Author Share Posted March 20, 2014 at 03:47 PM Good News! Got this from ISP this morning: "I have corrected the TCN in your application - by using the one you provided below. This one DOES validate in our system. Thank you for the information." Status on website still showing Under Review................ [potomuss, don't know about that form. If I locate it tonight, I'll let you know.] Link to comment Share on other sites More sharing options...
stl2020 Posted March 20, 2014 at 04:15 PM Share Posted March 20, 2014 at 04:15 PM OP inspired me to send the inquiry email regarding my 1/5 application that is currently UR. ISP replies a few hours later stating my TCN was invalid and I was in the 120 day wait bucket. Forwarded that email to my LiveScan vendor who promptly responds and says he'll look into it. quackersmaker, thanks for the idea and post of the ISP email . I would have been waiting to contact ISP until day 91 since they aren't sending notice of TCN issues. Link to comment Share on other sites More sharing options...
fn1046 Posted March 20, 2014 at 04:35 PM Share Posted March 20, 2014 at 04:35 PM Unbelievable that the ISP doesn't email you if your TCN# was wrong. I hope all the 1/5ers still UR, with prints send them an email. Link to comment Share on other sites More sharing options...
TJSum1 Posted March 20, 2014 at 04:59 PM Share Posted March 20, 2014 at 04:59 PM So to recap, if you don't contact the ISP at every turn, they aren't responsible. Link to comment Share on other sites More sharing options...
ultraclassic01 Posted March 20, 2014 at 07:03 PM Share Posted March 20, 2014 at 07:03 PM Just thought I would send the ISP an email today and see if there are any problems on my 1/5 76XX# application. Got an email back within 5 minutes saying that the TCN # is wrong and that will push me to the 120 day mark!! However if I can supply them with the correct # which begins with LS, that they will correct the application and put me back in with the 90 day people. The person who gave me the receipt for the livescan highlighted the wrong number. I should have looked closer at the livescan receipt because it is very small type but it does say applicant TCN and above that is the LS #. Oh well this proves that it does hurt to check or stay in touch with any questions regarding the ISP. Its funny why they would not contact me and ask me for the correct #, instead they would have pushed me into the 120 day period. So many things can go wrong if you are not careful in this whole CCL process. Every T has to be crossed and every i has to be dotted. Hopefully I will get an email back regarding the corrected number. Link to comment Share on other sites More sharing options...
Firefly Posted March 20, 2014 at 09:55 PM Share Posted March 20, 2014 at 09:55 PM I suppose i will email them tonight then, i would have to imagine that is what is holding me up.... so the proper TCN # starts with LS then? I'll have to check when i get home Link to comment Share on other sites More sharing options...
Dr. Rat Posted March 20, 2014 at 11:03 PM Share Posted March 20, 2014 at 11:03 PM Wouldn't it be great if this is the answer to most of the passed over apps? Link to comment Share on other sites More sharing options...
ultraclassic01 Posted March 20, 2014 at 11:03 PM Share Posted March 20, 2014 at 11:03 PM I suppose i will email them tonight then, i would have to imagine that is what is holding me up.... so the proper TCN # starts with LS then? I'll have to check when i get homeIt starts with a printed # that begins with LS plus a handwritten number from the live scan service. You need this entire number. After emailing them I called and had some nice lady change it over the phone also. Good Luck! Link to comment Share on other sites More sharing options...
TJSum1 Posted March 20, 2014 at 11:11 PM Share Posted March 20, 2014 at 11:11 PM Would love to know the % of applicants that actually required fingerprints to approve. Link to comment Share on other sites More sharing options...
ultraclassic01 Posted March 20, 2014 at 11:12 PM Share Posted March 20, 2014 at 11:12 PM Yes, It could be something as simple as that. I just looked at the number that was highlighted in yellow and thought that was the TCN # but the number starts on the right side of the receipt (very small print) and goes across with a large space where they write a number in. Very confusing! My email from ISP did state that with the correct TCN that I would be able to rejoin the 90 day people with prints. Without the whole number you do not have prints according to ISP and you go to the 120 day period. Link to comment Share on other sites More sharing options...
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