If you purchased a safe from Champion safe at the NRA Convention, you may want to make sure they are fulfilling their obligations. It may also make you question whether they will honor any agreements or warranties for their product.
I put a deposit on a safe with delivery scheduled to be after July 1. The purchase and the contract was signed by the president of Champion Safe, Mr. Ray Crosby. At the time, he was interested in telling me how he this was the third safe company that he had started and a how wonderful a guy he was. He continued telling me what a wonderful deal I was getting on this "Cadillac-quality" safe.
The next day while walking around the exhibit floor, we saw that they had another model at about half the price but about the same dimensionally. The sign said it was a model that they were discontinuing. It was basically was not as fancy as the other one that was twice the cost. After expressing how upset he was with one of his employees, Mr. Crosby took my receipt and made some alterations to fit the newly requested safe at the cost that was posted on the safe. My copy has his initials on it as well as mine.This is the copy that I retained.
Yesterday, July 8, I was contacted by the rep for the company out of St Louis. Just as a precaution to having 1000 lb safe delivered that was wrong, I asked the rep to verify the model, dimensions, and price due on delivery. Imagine my surprise when he told me a price of $200 more than was on my receipt.
He then sent me a photo-text of the paperwork that he had in his hand. Clearly you can see where someone altered that paperwork to reflect any additional delivery fee of $200. My copy is labelled "office copy 1" and the photo that he sent me was "office copy 2".
This morning, I reached out to Mr. Crosby and told him about the situation. He started recalling the transaction and told me that since I had changed my mind and decided to purchase the lesser-priced safe that there was no way that he could include the delivery cost in the price that we had agreed on.
I told him that I had a binding contract and he said that he would refund my deposit but that was all that he would do. When I suggested that there were possible legal ramifications, he told me that "lawyers cost money and that I would not get anything anyway".
My reason for telling this is to simply make buyers aware that evidently this is how Champion Safes fulfills their obligations to written contracts.
I will include copies of the documents with the cc info redacted. You can clearly see where their copy was altered.
Edited by Paints-n-cows, 10 July 2019 - 04:46 AM.