riverbend Posted April 18, 2019 at 05:11 PM Share Posted April 18, 2019 at 05:11 PM I have had 2 students call me this week after a renewal class stating they could not enter my 6 character Instructor ID without getting an error message stating the ID does not match the instructor name.They both report the same error, and have tried using multiple browsers. I have no way to try to duplicate the problem without getting their logon/password info.. Has anyone else seen this? Link to comment Share on other sites More sharing options...
Molly B. Posted April 18, 2019 at 05:15 PM Share Posted April 18, 2019 at 05:15 PM Have them enter your last name and then select you from the drop down list that appears. When entering the number, make sure no space is inadvertently added in. Link to comment Share on other sites More sharing options...
Craigcelia Posted April 18, 2019 at 05:46 PM Share Posted April 18, 2019 at 05:46 PM Only every other day. Seems sometimes u have to enter the "CCL" with the number, sometimes not. I get calls almost every other day. Sent from my SM-G955U using Tapatalk Link to comment Share on other sites More sharing options...
reelpro Posted April 18, 2019 at 06:03 PM Share Posted April 18, 2019 at 06:03 PM I had two yesterday. I got tired of the phone calls and had both of the students come to my place to try it on my computer. They both went right through with no problems. Link to comment Share on other sites More sharing options...
speedbump Posted April 18, 2019 at 06:05 PM Share Posted April 18, 2019 at 06:05 PM Yep, simply type in the last name first, it populates the box, click on it. Done. Link to comment Share on other sites More sharing options...
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