bluedog Posted November 30, 2020 at 02:20 PM Share Posted November 30, 2020 at 02:20 PM Trying to check the status of the wife's FOID renewal and the new ISP page won't let me in. It goes to a page that wants me to verify the correct phone number and email address. I put in both, hit save and it just goes back and says I need to confirm? Box keeps popping up saying I need to confirm choices , endless loop..... Am I missing something, I can't find anything else to click push ect....I checked several months ago under the old page and it said under review. Its been over 8 months since we sent in the renewal, I know there have been delays but this is stupid. Thanks, T Link to comment Share on other sites More sharing options...
spanishjames Posted November 30, 2020 at 02:59 PM Share Posted November 30, 2020 at 02:59 PM Try confirming either the email or phone number, but not both at the same time. Link to comment Share on other sites More sharing options...
captdan Posted November 30, 2020 at 03:36 PM Share Posted November 30, 2020 at 03:36 PM If you check the phone confirmation you will receive a phone notification with a 4 digit code, you must enter the code in the number confirmationblock of the app. Link to comment Share on other sites More sharing options...
joedav1228 Posted November 30, 2020 at 03:48 PM Share Posted November 30, 2020 at 03:48 PM Use a different browser, that may fix the problem. If not, clear the browser history settings, cookies and everything else. It should be an easy fix. Link to comment Share on other sites More sharing options...
bluedog Posted November 30, 2020 at 04:53 PM Author Share Posted November 30, 2020 at 04:53 PM Finally got it to send a text confirmation through her phone. Our desk top is older, maybe that’s the problem?? Anyway, still shows under review, sent renewal 4-14-20 Thanks for everyone’s help. Link to comment Share on other sites More sharing options...
spanishjames Posted November 30, 2020 at 07:58 PM Share Posted November 30, 2020 at 07:58 PM Now we know the secret. Link to comment Share on other sites More sharing options...
joedav1228 Posted December 1, 2020 at 02:45 PM Share Posted December 1, 2020 at 02:45 PM Our desk top is older, maybe that’s the problem?? Nah the PC is fine, I deal with similar issues in work. Stuff just gets hung up and it needs to be cleared/reset/erased. Glad to know it worked out for you though! :-) Link to comment Share on other sites More sharing options...
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