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Anyone run into certificate upload issues?


shade7

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Not sure if anyone else has run into this, but seem to have run into an issue with the certificate upload. Submitted renewal back on 10-12-19. Found it rejected today for an unreadable training certificate. Clicked the link to fix, clicked on the file icon, and was able to look at the jpg. And yeah, it's unreadable. Weird because I know I uploaded a good file.

 

Uploaded a fresh copy, 3.3mb, high resolution. Clicked on the icon to view, and it's unreadable. Tried a bunch of resizing & different formats (GIF/PNG/JPG), best one was partially legible, but still pretty bad.

 

Everything is perfectly clear on my PC, so I'm not sure if the website is doing some sort of compression/conversion/resizing or what. Allowed file types listed PDF, so I uploaded in PDF & that looked normal, so I resubmitted with that.

 

Not sure if this is a known issue, new issue, or maybe something unique to my case. Wanted to post to see if anyone else has run into this, & in case it might help anyone out.

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