leadchucker Posted January 31, 2015 at 03:29 AM Share Posted January 31, 2015 at 03:29 AM As an instructor I try to help students apply online. I have noticed many of the students get letters from the ISP stating that their TCN numbers are invalid. Seems to be occurring with more frequency. ISP then tells students to have fingerprint vendor resend TCN. Is anyone else having this trouble? Link to comment Share on other sites More sharing options...
DomG Posted January 31, 2015 at 04:40 AM Share Posted January 31, 2015 at 04:40 AM It happened to me when I applied last year on day 1 of applications. What I was told was that some vendors would send prints in batches and not necessarily right away. They eventually showed up. Applied Jan 2, got my license in the mail on March 7, so it didn't really delay much. Link to comment Share on other sites More sharing options...
RacerDave6 Posted January 31, 2015 at 05:56 AM Share Posted January 31, 2015 at 05:56 AM Are they all using the same vendor?If so, this is a vendor problem and you should probably steer your students away from them. Link to comment Share on other sites More sharing options...
leadchucker Posted January 31, 2015 at 07:12 AM Author Share Posted January 31, 2015 at 07:12 AM The underlying purpose of my original post is to try to determine if there is a trend at ISP (ie many vendors with the same problem or just one vendor repeating a problem. Students get very frustrated after paying for prints getting a letter a few weeks later from ISP saying that the students TCN number was invalid. Link to comment Share on other sites More sharing options...
Glock23 Posted January 31, 2015 at 04:43 PM Share Posted January 31, 2015 at 04:43 PM Is the vendor you're referring to a secret? The "problem child" last year was Accurate Biometrics. Link to comment Share on other sites More sharing options...
leadchucker Posted January 31, 2015 at 05:07 PM Author Share Posted January 31, 2015 at 05:07 PM Because of contract I can't disclose vendor but, it was not Accurate Biometrics Link to comment Share on other sites More sharing options...
Bubbacs Posted January 31, 2015 at 05:39 PM Share Posted January 31, 2015 at 05:39 PM So then it's a vendor YOU recommend?I'd ask them about it if that's the case!The vendor for mine had me wait 3 minutes while they processed them to ISP and had confirmation.I then had TCN and Confirmation about prints. Two (2) friends have since used the same vendor and same results. BackGround Resources in Warrenville *I do not work for them or have interest in the company! Link to comment Share on other sites More sharing options...
rubicon Posted January 31, 2015 at 05:56 PM Share Posted January 31, 2015 at 05:56 PM ISP stated that my Fingerprints were not received, waited 120 days to finally get my CCL. The TCN # is still Posted at ISP and two months after I got my CCL... I got a letter telling me to resubmit my Fingerprints and start my application over! No Thank You, I have my License and if they do not have my Prints...I do not care! Link to comment Share on other sites More sharing options...
leadchucker Posted January 31, 2015 at 10:13 PM Author Share Posted January 31, 2015 at 10:13 PM I didn't contract with the vendor but the company I work for did. 4 customers that I processed last week called today and said they had received the invalid TCN letter today. Two weeks ago the same thing happened but when I called the Illinois Bureau of Identification they said that they had processed the fingerprints about three days before those customers had received the letter. I'm thinking that it is a synchronization issue between databases? Link to comment Share on other sites More sharing options...
leadchucker Posted February 2, 2015 at 04:04 AM Author Share Posted February 2, 2015 at 04:04 AM Got to the cause of problem. Vendor! Link to comment Share on other sites More sharing options...
Pep Posted February 2, 2015 at 05:03 AM Share Posted February 2, 2015 at 05:03 AM I got a letter from ISP about my TCN aswell after a few weeks passed after the class , contacted the instructor who did the prints & taught the CCL class & he said he was having issues with other students & prints also , he would look into it. I took the class in Nov,14 so I'm wondering now since the TCN is showing on my online app does a new clock start since the date the TCN was submitted correctly or does my app status start when I first finished the CCL class & submitted online app back in Nov,14 all this sucks since I could've saved $60 on the prints Link to comment Share on other sites More sharing options...
leadchucker Posted February 7, 2015 at 02:08 AM Author Share Posted February 7, 2015 at 02:08 AM The law states that with prints the ISP has 90 days to send your license to you. I have had occasions where I amended (added prints) the application two weeks after initially applying and that delayed the license over 90 days. At least with prints they have less excuse for mistaking you for someone else. Link to comment Share on other sites More sharing options...
veela Posted February 11, 2015 at 02:08 PM Share Posted February 11, 2015 at 02:08 PM I got the letter this week. I contacted my instructor and they said everyone who applied during the week I applied got those letters. The instructor said it was on the State's end, but i will keep all informed of any progress. I sent in my application on 1/27. Link to comment Share on other sites More sharing options...
veela Posted February 12, 2015 at 05:01 PM Share Posted February 12, 2015 at 05:01 PM Per my instructor, the state "assures them" all prints are now on file at the state (after they had to resubmit all of them) but to reenter our TCN#. Link to comment Share on other sites More sharing options...
pdpsc Posted February 13, 2015 at 02:10 AM Share Posted February 13, 2015 at 02:10 AM Is your vendor doing the prints on-site or at their fixed location? If they are doing the prints outside of their fixed location, there is likely an issue where your students are submitting their applications before the vendor is submitting the live scan transactions. Vendors are restricted to submitting from IP addresses registered with the ISP. Link to comment Share on other sites More sharing options...
leadchucker Posted February 14, 2015 at 06:40 AM Author Share Posted February 14, 2015 at 06:40 AM I wonder if the bureau of identification handles the files in a batch? It seems that something is preventing syncing the Database. Seems that the bureau is also quick on the trigger with the tcn letters to applicants. Link to comment Share on other sites More sharing options...
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