I've sent them the full appeal paperwork twice and my appeal firm twice besides the other 2 times in the full appeal. They also opened my portal 2 times and charged me and denied. Been 4 months since my last contact with them.
There is supposedly a 90 day time frame to appeal a denial. My first attempt was denied due to not having everything within 90 days. Haven't found out why the second time was denied yet. Mine is clear and present danger fyi