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Amazon Incompetence and Grabber Employees


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#1 2A4Cook

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Posted 13 May 2019 - 05:44 PM

I came home today expecting to open my Amazon box and see a CT LaserGrip (LG-305) for a J frame Smith. Instead, there sat a small, hard plastic bantam grip fodr a small frame Taurus, in a box clearly marked with its own model number and "Taurus." Oh, and joy, it was a return that was obviously fitted to a revolver, played with, and returned. Great job, Amazon!

Returning it someone requires me to hoof the box downtown to return it to them, or they will charge ME for THEIR incomprehensible error. I also somehow lost the benefit of next day shipping. I now have to wait until Wednesday to get what I HOPE will be a new, unused LG-305.

Where is the gun content and national politics content, you ask? Well, that's where it gets REALLY infuriating. After going crazy trying to find a solution that didn't require ME to physically return their junk to them and wait 2 days for what I had already paid nearly $200 to get today, you go through living heck trying to actually get someone on the phone to speak to. Here is where the politics come in.

The representative looked at the order, and said, with an aghast tone of voice, "Oh, is this a GUN???" "No," I replied, "it's a laser grip for a gun." "You own a GUN???" "Yes, is that some kind of problem," I replied. "Are you a policeman???" "No." "Are you in the military?" "No, I am one of probably over 100 million Americans who owns a gun, and I don't know why I somehow have to justify my gun ownership to you; look up the Second Amendment!"

That is a word for word transcript. I couldn't freaking believe it, and if anyone knows how I can take this further and expose this crap, I would be willing to go well out of my way to do it. It would appear that Amazon's "Customer Service" Dept. is staffed by the Bloomberg Employment Agency!

#2 InterestedBystander

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Posted 13 May 2019 - 05:52 PM

Most of the cust service people I have dealt with at Amazon have been off shore e.g. India, Caribbean, Australia, etc. so gun attitudes can be different, not necessarily Bloomberg...but they are better off not engaging in those topics and personal opinion.

Instead of calling them directly they've been good with online messaging and if needed have them call me back. My returns so far were done through a Kohls store that had an Amazon section inside.

Edited by InterestedBystander, 13 May 2019 - 05:52 PM.

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#3 Thiokol

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Posted 13 May 2019 - 05:56 PM

My returns so far were done through a Kohls store that had an Amazon section inside.

 

This. All Kohl's locations accept Amazon returns.


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#4 2A4Cook

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Posted 13 May 2019 - 06:33 PM

I wonder why they only gave me the option of one of three Amazon return centers in Chicago, two of which may result in my being shot. Screw it, I'll try to waste my brief time off in the evening tomorrow and try to schlep it to Kohl's.

#5 RandyP

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Posted 13 May 2019 - 06:40 PM

Amazon has a drop-box locker dealie at the 7-11 store not 5 blocks from my house. They have many such lockers around the city I'm lead to believe. I have used the locker a couple times for returns. Easy-peasey. I'v always found their online customer service process for returns to be quick and simple and my credits get processed in a reasonable time frame..

 

Sorry you're experiencing issues. Bad customer service is the worst.


Edited by RandyP, 13 May 2019 - 06:41 PM.

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#6 billzfx4

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Posted 13 May 2019 - 06:54 PM

Just did an Amazon return through Kohl's last week.  Could not have been any easier, they can even box it up for you if need be.

 

Amazon return centers at Chicagoland Kohl's    https://www.kohls.co...ture/amazon.jsp


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#7 chicagoresident

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Posted 13 May 2019 - 06:59 PM

Sends all the jobs overseas to buy stuff cheaper then brick and mortar

Complains about poor customer service
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Edited by chicagoresident, 13 May 2019 - 07:02 PM.


#8 Flynn

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Posted 13 May 2019 - 07:10 PM

Half the time Amazon has sent me the wrong item or a damaged item they just said keep it and sent me another, for the few times I have had to return it I just printed out their return label and they scheduled a pickup, just left the package on the front stoop to be picked up.  And if you actually make a stink about shipping they will generally credit you shipping cost or give you free months of Prime or an Amazon gift card.

 

Also  I have never called them for returns, I use the online return system.

 

At the end of the day I have had much better customer support and return support from Amazon than I have from many local big box stores, just sayin'


Edited by Flynn, 13 May 2019 - 07:11 PM.

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#9 spanishjames

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Posted 13 May 2019 - 08:17 PM

I've used the Kohls return method a couple times, and it's been super easy. Just log on to your Amazon account, click on the return tab, print a label, and drop it off.

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#10 mikew

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Posted 13 May 2019 - 11:44 PM

Amazon...

I had found a decent low-end red-dot sight, and found that Amazon sold a 3/8 dovetail mount for it.  (it comes with a weaver mount, as do many.)

 

Amazon would not ship the mount to me in Illinois, it was a "forbidden item".

They would, however, sell me the whole red-dot sight with weaver mount.

LOL



#11 Flynn

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Posted 14 May 2019 - 12:29 AM

Amazon...

I had found a decent low-end red-dot sight, and found that Amazon sold a 3/8 dovetail mount for it.  (it comes with a weaver mount, as do many.)

 

Amazon would not ship the mount to me in Illinois, it was a "forbidden item".

They would, however, sell me the whole red-dot sight with weaver mount.

LOL

 

Lots of 3rd party sellers (that use Amazon shipping/distribution) sneak things through the cracks vs stuff actually sold by Amazon.


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#12 Windermere

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Posted 14 May 2019 - 04:55 AM

I would stick to pro-gun websites for any gun related purchases.
1) because they probably don’t agree with your right to own a firearm.
2) if you’ve bought something on amazon they have magnifying glasses up our butts.
3) some of the people that have delivered amazon to my house aren’t the best looking human beings, and wouldn’t want them to know I have anything even 2a related.
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#13 soundguy

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Posted 14 May 2019 - 05:56 AM

I use Amazon when I suspect I will want to return something... they seem to make it pretty easy. I'll be returning a poorly made pop-up tent later today. A couple canopy struts sheared during its first use... made in China with inferior materials. It's difficult to find and inspect these items before purchase.

 

I have purchased a few "gun" parts from them with no problems.

 

Buy local when possible and support businesses that know what they sell.


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#14 Bitter Clinger

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Posted 14 May 2019 - 06:55 AM

Amazon screws up about 20% of the orders I place and that might be par for the course for them.  It sucks having to wait a week to return something and get it replaced with the correct item, but their customer service has been excellent so far.  I've had them screw up some pretty big orders, but their excellent customer service keeps me coming back.  If something goes wrong, I have confidence that they will make it right and that's been their track record so far.

 

If I have to return a screwed up order, I usually just print out the return label (which they provide) and drop it off at my local UPS store.



#15 mikew

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Posted 14 May 2019 - 07:11 AM

 

Amazon...

I had found a decent low-end red-dot sight, and found that Amazon sold a 3/8 dovetail mount for it.  (it comes with a weaver mount, as do many.)

 

Amazon would not ship the mount to me in Illinois, it was a "forbidden item".

They would, however, sell me the whole red-dot sight with weaver mount.

LOL

 

Lots of 3rd party sellers (that use Amazon shipping/distribution) sneak things through the cracks vs stuff actually sold by Amazon.

 

I ended up going with a NYC camera store.
If I remember, no one else carried this part.



#16 jim schad

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Posted 14 May 2019 - 07:31 AM

Okay, I'll join the "pig pile."  
 
Live in a subdivision of sixteen units/homes that ALL have the same address with the exception being a unit number.  For those with a brain (limited number) you make positively sure there's a unit number for any deliveries.  There's also a very limited number of year round residents.  While I personally have never had a problem with Amazon, this is where it gets interesting.  DELIVERY!
 
The Mensa members that Amazon has hired to deliver their goodies have now decided that it's appropriate to drop ALL packages at an unoccupied/vacant residence (there's a sign posted in the side light of the front door saying NOT to do this.  Most if not all of these packages have a unit number on them and all the residences have unit numbers on them.  One might think this would get the job done.  They'd be wrong.  When you can't find your package that has supposedly been delivered you simply go to the NEW AMAZOM DISTRIBUTION CENTER and grab it off the front porch of this unit.  Not a major problem unless the package has been sitting in inclement weather for an extended period of time.



#17 chicagoresident

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Posted 14 May 2019 - 07:49 AM

Yup, free prime shipping, you get what you pay for. A contractor fresh out of rehab pulling up to your house at 10pm and stumbling around to see if your address is correct. At least recently someone had the *literally* bright idea to put them in orange reflective vests.

I use Prime, it's as bad as everyone says, but it's what I expect for the price. Damaged goods, tedious ESL chat sessions, having to send stuff back frequently, etc.

My wish is for a business to follow the general store business model. Small store with a limited selection of all the basics from home goods to hardware, but with a central distribution center that could get anything dropped off in one day or delivered. Like a boutique version of prime with customer service and a local employee you could call and talk to. I would happily pay more. I don't know if other people would.

I have DS Arms a short distance from where I moved so most gun stuff I just order through them. Otherwise I use Natchezss or Brownells, both great customer service and in the case of Brownells they give a lot back to the 2A community.

Edited by chicagoresident, 14 May 2019 - 07:55 AM.


#18 Jeffrey

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Posted 14 May 2019 - 08:15 AM

There are more jobs than people interested in working.  Expecting quality customer service from a hotline is as silly as thinking the Taco Bell drive through is going to get your order correct the first time.


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#19 Flynn

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Posted 14 May 2019 - 10:34 AM

Amazon screws up about 20% of the orders I place and that might be par for the course for them.

 

Wow, they must dislike you, I get no less than 5 deliveries a week from them I would be hard pressed to say they screw up two a year.

 

 

Yup, free prime shipping, you get what you pay for.

 

And it's one heck of a value for us, as I just said above I get no less than 5 packages a week from Amazon, one heck of a bargain since most everything we buy is cheaper than buying local and it's delivered to my door.  We get many of our regular use items from Amazon now, toilet paper, paper towels, shampoo, dish soap, vitamins, wife's makeup and other similar things shipped every month in coffin sized boxes.

 

I suspect your location plays a big part in service quality.


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#20 TRJ

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Posted 14 May 2019 - 10:47 AM

Complain to : Jeff@amazon.com
Jeff still reads his customer emails and micromanages issues that are unexcusable. Now Jeff might not like your guns either, but Jeff still sells the stuff so...


https://www.inc.com/...fix-issues.html

#21 Glock23

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Posted 14 May 2019 - 11:26 AM

Wow, they must dislike you, I get no less than 5 deliveries a week from them I would be hard pressed to say they screw up two a year.


This.

In all the years I've been shopping with Amazon, I've had a grand total of one mistake where they sent the wrong item. I didn't even have to send it back... they said it was their mistake, do with it what you want, and I received the correct item 2 days later.
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#22 AlphaKoncepts aka CGS

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Posted 14 May 2019 - 11:34 AM

Never had an issue with Amazon returns. Either drop it in the ups store, amazon provide a prepaid label, or bring it to kohl's.

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#23 2A4Cook

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Posted 14 May 2019 - 08:07 PM

They wouldn't give me a prepaid label, and Kohl's refuses to take it, saying that it has to go to this collection center downtown. This has basically become, "we will send you whatever we damned well please, and unless you send it back to us in exactly the aggravating, time-consuming manner in which we stipulate, we are going to charge your card for it." Screw Amazon.

Edited by 2A4Cook, 14 May 2019 - 08:11 PM.


#24 RandyP

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Posted 14 May 2019 - 08:25 PM

I am at a loss to decipher such completely non-typical customer srvice from Amazon. I too am a Prime member and get many shipments per month with pretty much zero issues, pre-printed shipping labels for all returns, and my choice of return venues.

 

Is there some detail you have left out of this sad tale?


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#25 Flynn

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Posted 14 May 2019 - 09:08 PM

They wouldn't give me a prepaid label, and Kohl's refuses to take it, saying that it has to go to this collection center downtown. This has basically become, "we will send you whatever we damned well please, and unless you send it back to us in exactly the aggravating, time-consuming manner in which we stipulate, we are going to charge your card for it." Screw Amazon.

 

I suspect you bought from a 3rd party seller that listed on Amazon and not Amazon itself or there is something else you left out?  I have never heard anyone claiming to have as many problems as you are having so something is missing from the details.


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#26 chicagoresident

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Posted 14 May 2019 - 09:17 PM

There are more jobs than people interested in working.  Expecting quality customer service from a hotline is as silly as thinking the Taco Bell drive through is going to get your order correct the first time.

The study found that 56% of federal and state dollars spent between 2009 and 2011 on welfare programs -- including Medicaid, food stamps and the Earned Income Tax Credit -- flowed to working families and individuals with jobs. In some industries, about half the workforce relies on welfare.

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"Free" taxpayer paid shipping, because you need to make Bezos more money.

They wouldn't give me a prepaid label, and Kohl's refuses to take it, saying that it has to go to this collection center downtown. This has basically become, "we will send you whatever we damned well please, and unless you send it back to us in exactly the aggravating, time-consuming manner in which we stipulate, we are going to charge your card for it." Screw Amazon.

We've seen this business model forever. Start out offering great customer service and unsustainable low prices. After the competition goes under prices go up customer service goes down. Amazon has been losing money for years acquiring competitors and entering new markets.

It's a retailer that has an overinflated stock value like a tech stock. They have serious competition gaining market share on their tech offerings. It's unsustainable so expect this 180 in price VS customer service in the near future. One off fluke bad order or future business as usual?

Edited by chicagoresident, 14 May 2019 - 09:18 PM.


#27 Flynn

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Posted 14 May 2019 - 09:36 PM

 One off fluke bad order or future business as usual?

 

 

My guess at this point is misdirected fault, as I highly suspect the purchase wasn't from Amazon direct but a 3rd party seller using Amazons merchant services, much like Ebay/Paypal isn't to really blame for bad sellers that are using using Ebay/Paypal.

 

Probably why people like me don't experience these type of issues with Amazon, I only purchase items on Amazon that are sold by Amazon or fullfilled by Amazon, and 99% of the time only Prime shipped items.

 

As for welfare, if you work a full time job at Amazon you would not qualify for most if any welfare in most states unless you are spitting out litters of children, at that point is Amazon really to blame for your financial issues?  Truth is Amazon pays $15 min to non-skilled workers better than many local ma/pa brick motar stores and even better than many other national chain stores, and provides benefits that most ma/pa stores don't.


Edited by Flynn, 14 May 2019 - 09:37 PM.

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#28 2A4Cook

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Posted 14 May 2019 - 11:14 PM

Not a third-party seller; sold and shipped by Amazon. If I had to guess, it is because of lithium batteries and a laser in the package. I have never had any problems from them before, either, but this really takes the cake. There is absolutely nothing left out. This is Amazon, pure and simple.

#29 Flynn

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Posted 14 May 2019 - 11:52 PM

Not a third-party seller; sold and shipped by Amazon. If I had to guess, it is because of lithium batteries and a laser in the package. I have never had any problems from them before, either, but this really takes the cake. There is absolutely nothing left out. This is Amazon, pure and simple.

 

Ahh, the lithium batteries are the issue, this is not really Amazon's fault it's the Department of Transportation's new rules for shipping lithium batteries that were revised and put into effect (immediatley) last week on March 6, mostly changing labeling requirements for even ground shipments.

 

If you want to bleed your eyes you can read all about it https://www.govinfo..../2019-03812.pdf

 

I'm sure the issue is that Amazon wants to verify that the return box is properly labeled to comply with last weeks changes, yeah if you return it in the original packagine and don't tape over, cover, destory, or whatever the existing compliant labels it's AOK, but I'm guessing Amazon doesn't want to 'trust' people to do that properly as I would expect they get some horrid looking returned packaging on a regular basis.  This is why Amazon is requiring you to ship it a specific way, it's to verify the package complies with the new shipping rules that went into effect last week.


Edited by Flynn, 15 May 2019 - 12:06 AM.

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#30 Bitter Clinger

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Posted 17 May 2019 - 10:44 AM

They wouldn't give me a prepaid label, and Kohl's refuses to take it, saying that it has to go to this collection center downtown. This has basically become, "we will send you whatever we damned well please, and unless you send it back to us in exactly the aggravating, time-consuming manner in which we stipulate, we are going to charge your card for it." Screw Amazon.

 

What about returning it to an Amazon Locker?  I just noticed I have one closer to me than the UPS store.

I don't see why they wouldn't take it.






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