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ispfsb.com website drop down menus not working - cannot renew/apply! HELP?!


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#1 uhoh

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Posted 13 June 2019 - 10:03 AM

TLDR; My profile is apparently broken on the ISP's website.  Can get any help from them in 6 months.  Need someone to help or suggest a good lawyer who can.

 

So for about 6 months I have been working on my renewal.  Actually, my expiration date has long come and gone so I'm working on a new application now.  The problem is with the website.  The drop down menus work fine up until you get to the 10 years of previous addresses page.  When I try to enter any info in the drop down menus, for example state or month where they give you a list to pick from, the lists are blank.  I cannot move past the enter addresses page until I enter them, so I can't complete the application.

 

I've attached two files to show what I'm talking about. 

The first is "ispfsb working drop down menu" where you can see a drop down menu for picking a Suffix on your name.  The list shows "JR" or "SR" and so on.

The second is "ispfsb broken drop down menu" where you can see there is nothing to pick for the Month.  Same holds true for the other drop down menus for Country and State.

 

I've worked in IT for the past 25 years, so I'm no dummy with these things.  I did a LOT of troubleshooting on my own trying other browsers and operating systems just to eliminate the possibility it is on my end.  Here are the combinations I tried:

 

  • Work network
    • Windows 10 Pro
      • Internet Explorer 11
      • Edge 44.17763.1.0
      • FireFox 67.0.1
      • Chrome 75.0.3770.80
    • Windows 10 LTSB
      • Internet Explorer 11
      • FireFox 67.0.1
      • Chrome 75.0.3770.80
    • Ubuntu 18.04.2
      • FireFox 67.0.1
      • Chrome 75.0.3770.80
  • Home network
    • Windows 10 LTSB (different PC than above)
      • Internet Explorer 11
      • FireFox 67.0.1
      • Chrome 75.0.3770.80
  • My CCL instructors's office (where they have submitted numerous application before I tried and since with no problem)
    • Windows 10 (his PC)
      • Edge
      • Chrome

 

(I even tried my old Macbook with chrome on it - no go there either).

 

I've made so many calls to the ISP only to get a recording and hangup.  I found a number on another post here and tried that number.  A guy took my name and number and said someone would call back but that was 2 weeks ago.  I have one other option at this point after making this post - hire a lawyer.  I wonder how many other people are in this same boat and just give up?

 

I would appreciate any help or suggestions on an attorney who is well versed CCL problems. 

 

Attached Files



#2 Black Flag

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Posted 13 June 2019 - 10:17 AM

Suggestions:

1. Call your state rep.
2. Call your state senator.

3. Call friend Brenden F. Kelly, Acting Director of the ISP, who always has someone that answers the phone.
  This one is the nuclear option.  Make sure that you want the attention that you will receive. .  

Illinois State Police
Office of the Director
801 South Seventh Street
Suite 1100-S
Springfield, IL 62703
(217) 782-7263    


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#3 Craigcelia

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Posted 13 June 2019 - 10:32 AM

Sounds like a mess.

 

I did this for a renewal student of mine, used three different computers, still was messed up.  Turns out the problem got solved when he put his correct (or original) phone number in on the previous page.  For some reason, everything was smooth sailing after that and we were able to get him renewed with about 6 hours to spare.


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#4 101abn

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Posted 13 June 2019 - 10:43 AM

Wondering, did you put your current address in and start from 2019, why is it showing 2017



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#5 uhoh

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Posted 13 June 2019 - 12:13 PM

Wondering, did you put your current address in and start from 2019, why is it showing 2017

That's the current address since 11/2017... I just can't enter the 11.



#6 uhoh

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Posted 13 June 2019 - 12:19 PM

Sounds like a mess.

 

I did this for a renewal student of mine, used three different computers, still was messed up.  Turns out the problem got solved when he put his correct (or original) phone number in on the previous page.  For some reason, everything was smooth sailing after that and we were able to get him renewed with about 6 hours to spare.

Tried changing the phone number/home/cell with no luck just now.  Thanks for the suggestion!


Edited by uhoh, 13 June 2019 - 12:20 PM.


#7 101abn

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Posted 13 June 2019 - 02:15 PM

How bout if you reregister with different email. Maybe it will reset something.



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#8 POAT54

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Posted 13 June 2019 - 02:16 PM

Did you move in the last 5 years? If so you would change current address, then below hit add address?


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#9 uhoh

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Posted 14 June 2019 - 07:45 AM

How bout if you reregister with different email. Maybe it will reset something.

Tried that.  Didn't help.



#10 Illini2A312

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Posted 14 June 2019 - 07:46 AM

How bout if you reregister with different email. Maybe it will reset something.

Tried that.  Didn't help.
Did you try going back to the beginning of the application, re-entering/double-checking all fields filled in, etc.?

Edited by Illini2A312, 14 June 2019 - 07:47 AM.


#11 uhoh

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Posted 14 June 2019 - 07:47 AM

Did you move in the last 5 years? If so you would change current address, then below hit add address?

Drop down menus do not work on the the "add" section either.



#12 101abn

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Posted 14 June 2019 - 10:26 AM

217-782-7980 When you have a couple hours of down time call this number. Once you know the generic answer just hang up and redial till you get past it. Patients.........



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#13 Illini2A312

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Posted 14 June 2019 - 10:52 AM

217-782-7980

When you have a couple hours of down time call this number.
Once you know the generic answer just hang up and redial till you get past it.

Patients.........


Have you been able to get through to a person on this line recently? After reading a lot of posts on here lately I've wondered if they're still even taking calls on that number.

#14 PsumGuy

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Posted 16 June 2019 - 12:48 PM

I seem to have the same problem.

 

I started another thread and someone was kind enough to point me to yours.

 

http://illinoiscarry...showtopic=72288

 

I have a matter of days remaining before my current license expires.  :cry: 



#15 Molly B.

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Posted 16 June 2019 - 01:53 PM


 

I would appreciate any help or suggestions on an attorney who is well versed CCL problems. 

 

 

 

Private message sent.


"It does not take a majority to prevail ... but rather an irate, tireless minority, keen on setting brushfires of freedom in the minds of men." --Samuel Adams

#16 Hooliagan

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Posted 18 June 2019 - 02:43 PM

I have the same problem.  After 4 months waiting, I got letter saying basically that I didn't type my address exactly as it is on my driver's license.  Drop down boxes (evidently obligatory) wont work and I can't save my address edit.

It keeps saying "10 years required".    I can not access any other pages of the application.  Has anyone found a work around?  Thanks!



#17 PsumGuy

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Posted 20 June 2019 - 07:55 PM

I have the same problem.  After 4 months waiting, I got letter saying basically that I didn't type my address exactly as it is on my driver's license.  Drop down boxes (evidently obligatory) wont work and I can't save my address edit.

It keeps saying "10 years required".    I can not access any other pages of the application.  Has anyone found a work around?  Thanks!

Yes. Contact Molly B.



#18 sdickerson92

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Posted 21 October 2019 - 11:36 AM

Hello, any updates on this issue. I am trying to complete my CCL application but drop downs still not working...HELP!! PLEASE!!



#19 Bubbacs

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Posted 21 October 2019 - 01:48 PM

Click ADD address like posted above
Change phone number to original one like posted above


Did you try the things posted here above

Some have to sign up with a new account, but that’s not likely in your case cause I’m assuming since you say trying to apply for CCL that it’s not a renewal

Clear cookies, cache, be sure to log out of site.
Maybe give it 24 hours and start again

It works, just flighty about who it lets in.......

#20 sdickerson92

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Posted 21 October 2019 - 01:51 PM

Click ADD address like posted above
Change phone number to original one like posted above


Did you try the things posted here above

Some have to sign up with a new account, but that’s not likely in your case cause I’m assuming since you say trying to apply for CCL that it’s not a renewal

Clear cookies, cache, be sure to log out of site.
Maybe give it 24 hours and start again

It works, just flighty about who it lets in.......

thanks I'll see what happens



#21 sdickerson92

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Posted 22 October 2019 - 10:02 AM

UPDATE!! I contacted Molly B and she was able to assist, thanks Molly!!



#22 InterestedBystander

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Posted 22 October 2019 - 12:27 PM

UPDATE!! I contacted Molly B and she was able to assist, thanks Molly!!

Good news. For those future posters with same problem, was this something you were able to correct yourself, or did Molly have to get someone at the ISP involved to make a change?
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#23 Molly B.

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Posted 22 October 2019 - 03:28 PM

Bad news:  no one knows why this is happening and doesn't seem to be something the applicant can fix.  Some kind of glitch in the system and contacting ISP is the only source of getting past it for now.


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#24 FST_Kent

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Posted 22 October 2019 - 03:31 PM

How come a more populated state like Florida doesn't have all the problems the ISP has?



#25 Molly B.

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Posted 26 October 2019 - 09:08 AM

Bad news:  no one knows why this is happening and doesn't seem to be something the applicant can fix.  Some kind of glitch in the system and contacting ISP is the only source of getting past it for now.

 

 

ISP is wanting to know more about this problem.  Does it occur with new applications or renewals?  Or both?


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#26 mjw45

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Posted 26 October 2019 - 10:15 AM

The one I personally worked on is a renewal Forgot original login (from Foid renewal after 2015) and used a new email address to access account. Once in the original email address was provided by the website. So I am guessing that it combined accounts. The other one I talked to I believe was a renewal, not sure. I will try to verify. Sent from my iPhone using Tapatalk
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#27 PsumGuy

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Posted 28 October 2019 - 01:52 PM

Bad news:  no one knows why this is happening and doesn't seem to be something the applicant can fix.  Some kind of glitch in the system and contacting ISP is the only source of getting past it for now.

 
 
ISP is wanting to know more about this problem.  Does it occur with new applications or renewals?  Or both?

Mine was with a renewal.




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