ishootberetta Posted January 8, 2019 at 03:58 PM Share Posted January 8, 2019 at 03:58 PM Hello, My apologies if this is the wrong place to seek help on this topic. I'm hoping someone here can help. I was trying to get into the ISP CCL portal, but have forgotten my password. It wont allow me to reset from the web page, as it says I don't have the answer to the security question. Can't remember what the question was, and it does not prompt you for it. I then attempted to call the ISP and end up at a answering machine that says they have to many callers and to try again later. Finally I attempted to utilize the Illinois State Police CCW Inquiry form, to send an email asking for help. Foiled yet again as It would not let me do that - saying that my Concealed Carry License # needed to be 13 characters instead of the 10 that make up my license number. Hoping someone has some advice on how to move this forward. Thank You,Mark Link to comment Share on other sites More sharing options...
Craigcelia Posted January 8, 2019 at 04:07 PM Share Posted January 8, 2019 at 04:07 PM Ask_CCL@isp.state.il.us If you haven't signed in since you first got your CCL (if it was back in 2013 or when they still had that JAVA and digital ID stuff), I believe the word is you have to recreate a new username/password. Link to comment Share on other sites More sharing options...
InterestedBystander Posted January 8, 2019 at 04:09 PM Share Posted January 8, 2019 at 04:09 PM If you have not logged in since early 2015, you need to create a new account. Old ones were removed when the site was upgraded to remove the Java requirement that caused so many problems back in early applications. Link to comment Share on other sites More sharing options...
Bacon! Posted January 8, 2019 at 04:20 PM Share Posted January 8, 2019 at 04:20 PM I just went through the same ordeal. I originally applied in early 2014. The following worked for me. Hope it helps. I Clicked the register new account. Entered the correct info. I used a new email address and a new user ID. Followed the rest of the steps until it took me to my original dashboard, that still had my original email address but with my new user ID. Link to comment Share on other sites More sharing options...
ishootberetta Posted January 8, 2019 at 04:46 PM Author Share Posted January 8, 2019 at 04:46 PM Thank You Everyone I had to register with different user id and email address. This linked me to my original dashboard as was described by Bacon! Very grateful. Link to comment Share on other sites More sharing options...
Briankap Posted February 4, 2019 at 11:31 AM Share Posted February 4, 2019 at 11:31 AM When you register you need to use a different email address then you did 5 years ago. It can be anything as once you get into the system you can just change the email back to the one you want. I have used BS@Illinois.gov . Link to comment Share on other sites More sharing options...
ChrisS Posted April 28, 2019 at 08:53 AM Share Posted April 28, 2019 at 08:53 AM Hopefully ok to being this back to the top.When you register you need to use a different email address then you did 5 years ago. It can be anything as once you get into the system you can just change the email back to the one you want. I have used BS@Illinois.gov .One source I read aaid to not let the ISP site "auto populate" your old email address as it will lock you out of the new account. From what you're saying I assume this is not the case?Thanks! Link to comment Share on other sites More sharing options...
THE KING Posted April 28, 2019 at 11:38 AM Share Posted April 28, 2019 at 11:38 AM When you register you need to use a different email address then you did 5 years ago. It can be anything as once you get into the system you can just change the email back to the one you want. I have used BS@Illinois.gov .This is not true. I have helped numerous students register as new users with their original email address. Including my wife and myself and have not had a problem yet. Link to comment Share on other sites More sharing options...
ChrisS Posted May 2, 2019 at 07:58 PM Share Posted May 2, 2019 at 07:58 PM FWIW, I re-registered using my original email address and had no problems.Keep in mind I haven't logged on to the system since I got my original CCL, which was under the old java script system. Link to comment Share on other sites More sharing options...
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