SILmama Posted March 3, 2019 at 08:33 PM Share Posted March 3, 2019 at 08:33 PM I did the renewal for one of us today with no hitches. Done. I did the second household member, right up to the point of electronically signing and paying, and it won't accept the password. It's the same password I used to sign in to that account. I've signed out and back in three times, two different browsers, and I still get the same incorrect password message but only when attempting to "sign." Any ideas? Link to comment Share on other sites More sharing options...
cherryriver Posted March 3, 2019 at 09:32 PM Share Posted March 3, 2019 at 09:32 PM My significant other went through exactly the same issue. She put it aside for a month, then tried again without success. Eventually, she got her call to the ISP Springfield office answered and the person there walked her through a fix.Now, we see Molly B. saying in another thread that the ISP is no longer answering phone calls.So, no useful advice from here. Link to comment Share on other sites More sharing options...
RacerDave6 Posted March 3, 2019 at 09:39 PM Share Posted March 3, 2019 at 09:39 PM Try making a new account with a different email. Your info should transfer over. Link to comment Share on other sites More sharing options...
BigJim Posted March 3, 2019 at 09:39 PM Share Posted March 3, 2019 at 09:39 PM Are you actually entering the password or is the browser entering it for you? If the browser is auto filling it erase it and type it yourself. Your browser may be using a password from another site. Sent from my SM-G955U using Tapatalk Link to comment Share on other sites More sharing options...
SILmama Posted March 3, 2019 at 10:14 PM Author Share Posted March 3, 2019 at 10:14 PM No, I'm entering it manually every time. I don't allow my browsers to store passwords. I have now tried it on two different computers, a laptop and a desktop, and three different browsers, Firefox, Explorer, and Chrome. I was able to renew his FOID through the site a few months ago with no problems. Our CC expire at the same time and I was able to do my own CC renewal with no problems. I immediately logged out of my account and logged in to his to get his submitted. I'm able to get into his account, and it stores all of the updates except the check marks on the criminal history which has to be re-done every time I log in. Frustrating! Link to comment Share on other sites More sharing options...
SILmama Posted March 4, 2019 at 07:08 PM Author Share Posted March 4, 2019 at 07:08 PM I waited until the next day and tried again and it worked. Link to comment Share on other sites More sharing options...
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