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New Technology Coming To ISP FAB


Lou

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https://www.nbcchicago.com/investigations/Illinois-Plans-to-Speed-Up-Gun-License-Applications--564822231.html

The Illinois State Police is taking a technological leap forward in an effort to speed up the processing of Firearm Owners Identification (FOID) cards and Concealed Carry License (CCL) applications, according to a statement released Tuesday.

NBC 5 Investigates reported in August that the state’s Firearm Services Bureau was staffed with five individuals to help the thousands of people with questions about their CCL and FOID applications. Applicants reported not being able to get through to a live person when they contacted the call center. Additionally, a suburban Chicago shooting range owner explained how a survey of his customers revealed the state was taking about 120 days to process CCL applications submitted with fingerprints and 140 days for applications submitted without fingerprints. He said the process is supposed to take 90-120 days.

On Tuesday, the Illinois State Police announced via Facebook that in 2020 it plans to implement a technological solution to help CCL and FOID applicants.

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https://www.nbcchicago.com/investigations/Illinois-Plans-to-Speed-Up-Gun-License-Applications--564822231.html

 

The Illinois State Police is taking a technological leap forward in an effort to speed up the processing of Firearm Owners Identification (FOID) cards and Concealed Carry License (CCL) applications, according to a statement released Tuesday.

NBC 5 Investigates reported in August that the state’s Firearm Services Bureau was staffed with five individuals to help the thousands of people with questions about their CCL and FOID applications. Applicants reported not being able to get through to a live person when they contacted the call center. Additionally, a suburban Chicago shooting range owner explained how a survey of his customers revealed the state was taking about 120 days to process CCL applications submitted with fingerprints and 140 days for applications submitted without fingerprints. He said the process is supposed to take 90-120 days.

On Tuesday, the Illinois State Police announced via Facebook that in 2020 it plans to implement a technological solution to help CCL and FOID applicants.

 

http://www.doodnet.com/images/isptech.jpg

(Should I really risk such a post since I'm currently waiting on a renewal?? :poke: )

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Meh...sounds more like instead of an answer machine and hang up, you'll just get stuck in a menu loop of the same crap being repeated.

my same thought.
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You know, the only part of this that bothers me is the fact that so much of the fees permit holders pay in for their LTC's was supposed to go directly to the ISP to upgrade and streamline the process. Nice fast and powerful computers, a permanently staffed firearm/FOID/LTC office, and whatnot. They're just now, 5 years after the start of the whole shebang, realizing that the system needed upgrading?

 

Where'd all that money go?

 

That last sentence was sarcasm, you know.......

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The Illinois State Police is taking a technological leap forward in an effort to speed up the processing of Firearm Owners Identification (FOID) cards and Concealed Carry License (CCL) applications, according to a statement released Tuesday.

 

 

They're adding a second hamster to the wheel????

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Lets hope we dont have to press 0 for on of the 5 representatives.

 

More likely, we won't be able to get to a rep at all. Just leave messages.
They are touting a VOIP system...its going to take more than that, especially with 5 people getting 25k+ calls per week.

 

From August:

..."According to a State Police press release, the improvements will allow callers to select their specific issues and potentially resolve them independent of an agent. It will also provide callers the ability to renew a FOID card or CCL with no address change over the phone, including payment, without speaking to a live agent.

 

The estimated cost of implementation is $750,000 with a recurring monthly cost of $10,000. The vendor is Presidio and the costs are being paid for through the State Police Firearm Services Fund."...

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You know, the only part of this that bothers me is the fact that so much of the fees permit holders pay in for their LTC's was supposed to go directly to the ISP to upgrade and streamline the process. Nice fast and powerful computers, a permanently staffed firearm/FOID/LTC office, and whatnot. They're just now, 5 years after the start of the whole shebang, realizing that the system needed upgrading?

 

Where'd all that money go?

 

That last sentence was sarcasm, you know.......

 

I pointed out this money question to our anti-2A rep last week when my FOID renewal passed the 70-day mark. No response, but will keep trying.

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This is what you get when there are no penalties on the State for not making the time frames put forth in the law. IF the state or person in charge was held accountable, they would have solved it a long time ago. But this was set up to be this way from the get go as a method of harassment to those who dare exercise their rights.

This is what you get when the people writing the laws make sure that they do not write any penalties for non compliance on their part but penalties for non compliance on your part.

 

Illinois is a one party state without the benefit of the checks and balances of a two party system of government. Just look how great that type of government is working out for California.

 

<rant off>.

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This is what you get when there are no penalties on the State for not making the time frames put forth in the law. IF the state or person in charge was held accountable, they would have solved it a long time ago. But this was set up to be this way from the get go as a method of harassment to those who dare exercise their rights.

This is what you get when the people writing the laws make sure that they do not write any penalties for non compliance on their part but penalties for non compliance on your part.

 

Illinois is a one party state without the benefit of the checks and balances of a two party system of government. Just look how great that type of government is working out for California.

 

<rant off>.

 

Shoulda written in a provision for a full refund of all fees (plus prints) if they were non compliant.

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This is what you get when there are no penalties on the State for not making the time frames put forth in the law. IF the state or person in charge was held accountable, they would have solved it a long time ago. But this was set up to be this way from the get go as a method of harassment to those who dare exercise their rights.

This is what you get when the people writing the laws make sure that they do not write any penalties for non compliance on their part but penalties for non compliance on your part.

 

Illinois is a one party state without the benefit of the checks and balances of a two party system of government. Just look how great that type of government is working out for California.

 

<rant off>.

 

Shoulda written in a provision for a full refund of all fees (plus prints) if they were non compliant.

 

Agreed but once again, the Madigan controlled ILGA rules and they write the rules they live by.

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Lou said:

"Illinois is a one party state without the benefit of the checks and balances of a two party system of government. Just look how great that type of government is working out for California."

 

I could not agree more. This is what makes living here more frustrating. How many more drivers licenses am I going to have to purchase?

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Meh...sounds more like instead of an answer machine and hang up, you'll just get stuck in a menu loop of the same crap being repeated.

Main Meni. If you have questions about the status of a renewal, please press 1.

[presses 1]

If this is a current renewal request, have you checked the ISP site for status, say yes or no.

 

[Yes] Goodbye

[No]

Main Meni. If you have questions about the status of a renewal, please press 1.

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From August:

..."According to a State Police press release, the improvements will allow callers to select their specific issues and potentially resolve them independent of an agent. It will also provide callers the ability to renew a FOID card or CCL with no address change over the phone, including payment, without speaking to a live agent.

...

 

 

Main Menu

For issues with FOID press 1

For issues with applications press 1

If your issue has been resolved press 1

Thank you GoodBye

If your issue has not been resolved press 2

to return to the main menu.

For issues with renewal press 2

If your issue has been resolved press 1

Thank you GoodBye

If your issue has not been resolved press 2

to return to the main menu.

For all other issues press 3 to return to the Main Menu.

 

For issues with FCCL press 2

For issues with applications press 1

If your issue has been resolved press 1

Thank you GoodBye

If your issue has not been resolved press 2

to return to the main menu.

For issues with renewal press 2

If your issue has been resolved press 1

Thank you GoodBye

If your issue has not been resolved press 2

to return to the main menu.

For all other issues press 3 to return to the Main Menu.

 

For all other issues please press 3 to return to the Main Menu

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You know, the only part of this that bothers me is the fact that so much of the fees permit holders pay in for their LTC's was supposed to go directly to the ISP to upgrade and streamline the process. Nice fast and powerful computers, a permanently staffed firearm/FOID/LTC office, and whatnot. They're just now, 5 years after the start of the whole shebang, realizing that the system needed upgrading?

 

Where'd all that money go?

 

That last sentence was sarcasm, you know.......

From the same state who said that lottery proceeds would be added to the education budget, not be part of a bait-and-switch con.

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