uhoh Posted June 13, 2019 at 04:03 PM Share Posted June 13, 2019 at 04:03 PM TLDR; My profile is apparently broken on the ISP's website. Can get any help from them in 6 months. Need someone to help or suggest a good lawyer who can. So for about 6 months I have been working on my renewal. Actually, my expiration date has long come and gone so I'm working on a new application now. The problem is with the website. The drop down menus work fine up until you get to the 10 years of previous addresses page. When I try to enter any info in the drop down menus, for example state or month where they give you a list to pick from, the lists are blank. I cannot move past the enter addresses page until I enter them, so I can't complete the application. I've attached two files to show what I'm talking about. The first is "ispfsb working drop down menu" where you can see a drop down menu for picking a Suffix on your name. The list shows "JR" or "SR" and so on.The second is "ispfsb broken drop down menu" where you can see there is nothing to pick for the Month. Same holds true for the other drop down menus for Country and State. I've worked in IT for the past 25 years, so I'm no dummy with these things. I did a LOT of troubleshooting on my own trying other browsers and operating systems just to eliminate the possibility it is on my end. Here are the combinations I tried: Work networkWindows 10 ProInternet Explorer 11Edge 44.17763.1.0FireFox 67.0.1Chrome 75.0.3770.80Windows 10 LTSBInternet Explorer 11FireFox 67.0.1Chrome 75.0.3770.80Ubuntu 18.04.2FireFox 67.0.1Chrome 75.0.3770.80Home networkWindows 10 LTSB (different PC than above)Internet Explorer 11FireFox 67.0.1Chrome 75.0.3770.80My CCL instructors's office (where they have submitted numerous application before I tried and since with no problem)Windows 10 (his PC)EdgeChrome (I even tried my old Macbook with chrome on it - no go there either). I've made so many calls to the ISP only to get a recording and hangup. I found a number on another post here and tried that number. A guy took my name and number and said someone would call back but that was 2 weeks ago. I have one other option at this point after making this post - hire a lawyer. I wonder how many other people are in this same boat and just give up? I would appreciate any help or suggestions on an attorney who is well versed CCL problems. Link to comment Share on other sites More sharing options...
Black Flag Posted June 13, 2019 at 04:17 PM Share Posted June 13, 2019 at 04:17 PM Suggestions:1. Call your state rep.2. Call your state senator.3. Call friend Brenden F. Kelly, Acting Director of the ISP, who always has someone that answers the phone. This one is the nuclear option. Make sure that you want the attention that you will receive. . Illinois State PoliceOffice of the Director801 South Seventh StreetSuite 1100-SSpringfield, IL 62703(217) 782-7263 Link to comment Share on other sites More sharing options...
Craigcelia Posted June 13, 2019 at 04:32 PM Share Posted June 13, 2019 at 04:32 PM Sounds like a mess. I did this for a renewal student of mine, used three different computers, still was messed up. Turns out the problem got solved when he put his correct (or original) phone number in on the previous page. For some reason, everything was smooth sailing after that and we were able to get him renewed with about 6 hours to spare. Link to comment Share on other sites More sharing options...
101abn Posted June 13, 2019 at 04:43 PM Share Posted June 13, 2019 at 04:43 PM Wondering, did you put your current address in and start from 2019, why is it showing 2017 Link to comment Share on other sites More sharing options...
uhoh Posted June 13, 2019 at 06:13 PM Author Share Posted June 13, 2019 at 06:13 PM Wondering, did you put your current address in and start from 2019, why is it showing 2017That's the current address since 11/2017... I just can't enter the 11. Link to comment Share on other sites More sharing options...
uhoh Posted June 13, 2019 at 06:19 PM Author Share Posted June 13, 2019 at 06:19 PM Sounds like a mess. I did this for a renewal student of mine, used three different computers, still was messed up. Turns out the problem got solved when he put his correct (or original) phone number in on the previous page. For some reason, everything was smooth sailing after that and we were able to get him renewed with about 6 hours to spare.Tried changing the phone number/home/cell with no luck just now. Thanks for the suggestion! Link to comment Share on other sites More sharing options...
101abn Posted June 13, 2019 at 08:15 PM Share Posted June 13, 2019 at 08:15 PM How bout if you reregister with different email. Maybe it will reset something. Link to comment Share on other sites More sharing options...
POAT54 Posted June 13, 2019 at 08:16 PM Share Posted June 13, 2019 at 08:16 PM Did you move in the last 5 years? If so you would change current address, then below hit add address? Link to comment Share on other sites More sharing options...
uhoh Posted June 14, 2019 at 01:45 PM Author Share Posted June 14, 2019 at 01:45 PM How bout if you reregister with different email. Maybe it will reset something.Tried that. Didn't help. Link to comment Share on other sites More sharing options...
Illini2A312 Posted June 14, 2019 at 01:46 PM Share Posted June 14, 2019 at 01:46 PM How bout if you reregister with different email. Maybe it will reset something. Tried that. Didn't help.Did you try going back to the beginning of the application, re-entering/double-checking all fields filled in, etc.? Link to comment Share on other sites More sharing options...
uhoh Posted June 14, 2019 at 01:47 PM Author Share Posted June 14, 2019 at 01:47 PM Did you move in the last 5 years? If so you would change current address, then below hit add address?Drop down menus do not work on the the "add" section either. Link to comment Share on other sites More sharing options...
101abn Posted June 14, 2019 at 04:26 PM Share Posted June 14, 2019 at 04:26 PM 217-782-7980 When you have a couple hours of down time call this number. Once you know the generic answer just hang up and redial till you get past it. Patients......... Link to comment Share on other sites More sharing options...
Illini2A312 Posted June 14, 2019 at 04:52 PM Share Posted June 14, 2019 at 04:52 PM 217-782-7980 When you have a couple hours of down time call this number.Once you know the generic answer just hang up and redial till you get past it. Patients.........Have you been able to get through to a person on this line recently? After reading a lot of posts on here lately I've wondered if they're still even taking calls on that number. Link to comment Share on other sites More sharing options...
PsumGuy Posted June 16, 2019 at 06:48 PM Share Posted June 16, 2019 at 06:48 PM I seem to have the same problem. I started another thread and someone was kind enough to point me to yours. http://illinoiscarry.com/forum/index.php?showtopic=72288 I have a matter of days remaining before my current license expires. Link to comment Share on other sites More sharing options...
Molly B. Posted June 16, 2019 at 07:53 PM Share Posted June 16, 2019 at 07:53 PM I would appreciate any help or suggestions on an attorney who is well versed CCL problems. Private message sent. Link to comment Share on other sites More sharing options...
Hooliagan Posted June 18, 2019 at 08:43 PM Share Posted June 18, 2019 at 08:43 PM I have the same problem. After 4 months waiting, I got letter saying basically that I didn't type my address exactly as it is on my driver's license. Drop down boxes (evidently obligatory) wont work and I can't save my address edit.It keeps saying "10 years required". I can not access any other pages of the application. Has anyone found a work around? Thanks! Link to comment Share on other sites More sharing options...
PsumGuy Posted June 21, 2019 at 01:55 AM Share Posted June 21, 2019 at 01:55 AM I have the same problem. After 4 months waiting, I got letter saying basically that I didn't type my address exactly as it is on my driver's license. Drop down boxes (evidently obligatory) wont work and I can't save my address edit.It keeps saying "10 years required". I can not access any other pages of the application. Has anyone found a work around? Thanks!Yes. Contact Molly B. Link to comment Share on other sites More sharing options...
sdickerson92 Posted October 21, 2019 at 05:36 PM Share Posted October 21, 2019 at 05:36 PM Hello, any updates on this issue. I am trying to complete my CCL application but drop downs still not working...HELP!! PLEASE!! Link to comment Share on other sites More sharing options...
Bubbacs Posted October 21, 2019 at 07:48 PM Share Posted October 21, 2019 at 07:48 PM Click ADD address like posted aboveChange phone number to original one like posted above Did you try the things posted here above Some have to sign up with a new account, but that’s not likely in your case cause I’m assuming since you say trying to apply for CCL that it’s not a renewal Clear cookies, cache, be sure to log out of site.Maybe give it 24 hours and start again It works, just flighty about who it lets in....... Link to comment Share on other sites More sharing options...
sdickerson92 Posted October 21, 2019 at 07:51 PM Share Posted October 21, 2019 at 07:51 PM Click ADD address like posted aboveChange phone number to original one like posted above Did you try the things posted here above Some have to sign up with a new account, but that’s not likely in your case cause I’m assuming since you say trying to apply for CCL that it’s not a renewal Clear cookies, cache, be sure to log out of site.Maybe give it 24 hours and start again It works, just flighty about who it lets in.......thanks I'll see what happens Link to comment Share on other sites More sharing options...
sdickerson92 Posted October 22, 2019 at 04:02 PM Share Posted October 22, 2019 at 04:02 PM UPDATE!! I contacted Molly B and she was able to assist, thanks Molly!! Link to comment Share on other sites More sharing options...
InterestedBystander Posted October 22, 2019 at 06:27 PM Share Posted October 22, 2019 at 06:27 PM UPDATE!! I contacted Molly B and she was able to assist, thanks Molly!!Good news. For those future posters with same problem, was this something you were able to correct yourself, or did Molly have to get someone at the ISP involved to make a change? Link to comment Share on other sites More sharing options...
Molly B. Posted October 22, 2019 at 09:28 PM Share Posted October 22, 2019 at 09:28 PM Bad news: no one knows why this is happening and doesn't seem to be something the applicant can fix. Some kind of glitch in the system and contacting ISP is the only source of getting past it for now. Link to comment Share on other sites More sharing options...
Molly B. Posted October 26, 2019 at 03:08 PM Share Posted October 26, 2019 at 03:08 PM Bad news: no one knows why this is happening and doesn't seem to be something the applicant can fix. Some kind of glitch in the system and contacting ISP is the only source of getting past it for now. ISP is wanting to know more about this problem. Does it occur with new applications or renewals? Or both? Link to comment Share on other sites More sharing options...
mjw45 Posted October 26, 2019 at 04:15 PM Share Posted October 26, 2019 at 04:15 PM The one I personally worked on is a renewal Forgot original login (from Foid renewal after 2015) and used a new email address to access account. Once in the original email address was provided by the website. So I am guessing that it combined accounts. The other one I talked to I believe was a renewal, not sure. I will try to verify. Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
PsumGuy Posted October 28, 2019 at 07:52 PM Share Posted October 28, 2019 at 07:52 PM Bad news: no one knows why this is happening and doesn't seem to be something the applicant can fix. Some kind of glitch in the system and contacting ISP is the only source of getting past it for now. ISP is wanting to know more about this problem. Does it occur with new applications or renewals? Or both?Mine was with a renewal. Link to comment Share on other sites More sharing options...
ScottK Posted December 10, 2019 at 02:57 AM Share Posted December 10, 2019 at 02:57 AM Dec 9. Drop menus Still not working. Been trying for days for renewal, Im pushing a Dec 15 expiration. Called and on Hold off and on for cpl hrs today. I guess will have to keep calling and try and do paper over the phone. Link to comment Share on other sites More sharing options...
sdickerson92 Posted December 10, 2019 at 03:39 AM Share Posted December 10, 2019 at 03:39 AM Bad news: no one knows why this is happening and doesn't seem to be something the applicant can fix. Some kind of glitch in the system and contacting ISP is the only source of getting past it for now. ISP is wanting to know more about this problem. Does it occur with new applications or renewals? Or both?Both Link to comment Share on other sites More sharing options...
sdickerson92 Posted December 10, 2019 at 03:41 AM Share Posted December 10, 2019 at 03:41 AM Dec 9. Drop menus Still not working. Been trying for days for renewal, Im pushing a Dec 15 expiration. Called and on Hold off and on for cpl hrs today. I guess will have to keep calling and try and do paper over the phone.Someone from the State Police will have to complete it for you. Contact Molly B as she can provide more info Link to comment Share on other sites More sharing options...
disney76 Posted December 30, 2019 at 06:52 PM Share Posted December 30, 2019 at 06:52 PM We are having the same issue trying to complete my Husband's Conceal and carry application. We get to 55% and the drop down menus don't work. Tried different computers and different times. Also had the conceal carry instructor try it and did the same thing. Has anyone found a work around or something that has worked. Thank you for your help. Link to comment Share on other sites More sharing options...
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