Lou Posted November 13, 2019 at 07:21 PM Share Posted November 13, 2019 at 07:21 PM https://www.nbcchicago.com/investigations/Illinois-Plans-to-Speed-Up-Gun-License-Applications--564822231.html The Illinois State Police is taking a technological leap forward in an effort to speed up the processing of Firearm Owners Identification (FOID) cards and Concealed Carry License (CCL) applications, according to a statement released Tuesday.NBC 5 Investigates reported in August that the state’s Firearm Services Bureau was staffed with five individuals to help the thousands of people with questions about their CCL and FOID applications. Applicants reported not being able to get through to a live person when they contacted the call center. Additionally, a suburban Chicago shooting range owner explained how a survey of his customers revealed the state was taking about 120 days to process CCL applications submitted with fingerprints and 140 days for applications submitted without fingerprints. He said the process is supposed to take 90-120 days.On Tuesday, the Illinois State Police announced via Facebook that in 2020 it plans to implement a technological solution to help CCL and FOID applicants. Link to comment Share on other sites More sharing options...
soundguy Posted November 13, 2019 at 07:32 PM Share Posted November 13, 2019 at 07:32 PM This sounds like welcome news... Link to comment Share on other sites More sharing options...
MrSmallie Posted November 13, 2019 at 07:44 PM Share Posted November 13, 2019 at 07:44 PM Meh...sounds more like instead of an answer machine and hang up, you'll just get stuck in a menu loop of the same crap being repeated. Link to comment Share on other sites More sharing options...
Lou Posted November 13, 2019 at 07:52 PM Author Share Posted November 13, 2019 at 07:52 PM The encouraging part is that they are recognizing and admitting publicly that there is a problem. Link to comment Share on other sites More sharing options...
Kingcreek Posted November 13, 2019 at 07:58 PM Share Posted November 13, 2019 at 07:58 PM They are waiting for delivery of a Commodore 64 (purchased from a loyal democrat political supporter) and 2 drunk monkeys (unionized of course) to work it in shifts. Should be caught up and running smooth in no time... Link to comment Share on other sites More sharing options...
MagSlap Posted November 13, 2019 at 08:29 PM Share Posted November 13, 2019 at 08:29 PM https://www.nbcchicago.com/investigations/Illinois-Plans-to-Speed-Up-Gun-License-Applications--564822231.html The Illinois State Police is taking a technological leap forward in an effort to speed up the processing of Firearm Owners Identification (FOID) cards and Concealed Carry License (CCL) applications, according to a statement released Tuesday.NBC 5 Investigates reported in August that the state’s Firearm Services Bureau was staffed with five individuals to help the thousands of people with questions about their CCL and FOID applications. Applicants reported not being able to get through to a live person when they contacted the call center. Additionally, a suburban Chicago shooting range owner explained how a survey of his customers revealed the state was taking about 120 days to process CCL applications submitted with fingerprints and 140 days for applications submitted without fingerprints. He said the process is supposed to take 90-120 days.On Tuesday, the Illinois State Police announced via Facebook that in 2020 it plans to implement a technological solution to help CCL and FOID applicants. http://www.doodnet.com/images/isptech.jpg (Should I really risk such a post since I'm currently waiting on a renewal?? ) Link to comment Share on other sites More sharing options...
Euler Posted November 13, 2019 at 08:37 PM Share Posted November 13, 2019 at 08:37 PM Implementing technical measures for non-technical problems is rarely a solution. It does, however, offer an opportunity to blame a machine instead of a person the next time there's an issue. Link to comment Share on other sites More sharing options...
AlphaKoncepts aka CGS Posted November 13, 2019 at 08:56 PM Share Posted November 13, 2019 at 08:56 PM Meh...sounds more like instead of an answer machine and hang up, you'll just get stuck in a menu loop of the same crap being repeated.my same thought. Link to comment Share on other sites More sharing options...
InterestedBystander Posted November 13, 2019 at 09:12 PM Share Posted November 13, 2019 at 09:12 PM Sounds like the new phone system they made an announcement on several months ago. Link to comment Share on other sites More sharing options...
Colt guy Posted November 13, 2019 at 09:20 PM Share Posted November 13, 2019 at 09:20 PM Lets hope we dont have to press 0 for on of the 5 representatives. Link to comment Share on other sites More sharing options...
Kaeghl Posted November 13, 2019 at 09:45 PM Share Posted November 13, 2019 at 09:45 PM You know, the only part of this that bothers me is the fact that so much of the fees permit holders pay in for their LTC's was supposed to go directly to the ISP to upgrade and streamline the process. Nice fast and powerful computers, a permanently staffed firearm/FOID/LTC office, and whatnot. They're just now, 5 years after the start of the whole shebang, realizing that the system needed upgrading? Where'd all that money go? That last sentence was sarcasm, you know....... Link to comment Share on other sites More sharing options...
billzfx4 Posted November 13, 2019 at 09:48 PM Share Posted November 13, 2019 at 09:48 PM The Illinois State Police is taking a technological leap forward in an effort to speed up the processing of Firearm Owners Identification (FOID) cards and Concealed Carry License (CCL) applications, according to a statement released Tuesday. They're adding a second hamster to the wheel???? Link to comment Share on other sites More sharing options...
ragsbo Posted November 13, 2019 at 09:54 PM Share Posted November 13, 2019 at 09:54 PM This is what you get when there are no penalties on the State for not making the time frames put forth in the law. IF the state or person in charge was held accountable, they would have solved it a long time ago. But this was set up to be this way from the get go as a method of harassment to those who dare exercise their rights. Link to comment Share on other sites More sharing options...
carry Posted November 13, 2019 at 09:55 PM Share Posted November 13, 2019 at 09:55 PM They are waiting for delivery of a Commodore 64 (purchased from a loyal democrat political supporter) and 2 drunk monkeys (unionized of course) to work it in shifts. Should be caught up and running smooth in no time... Or unionizing monkeys - like the last two? Link to comment Share on other sites More sharing options...
MrSmallie Posted November 13, 2019 at 11:13 PM Share Posted November 13, 2019 at 11:13 PM Lets hope we dont have to press 0 for on of the 5 representatives. More likely, we won't be able to get to a rep at all. Just leave messages. Link to comment Share on other sites More sharing options...
InterestedBystander Posted November 13, 2019 at 11:26 PM Share Posted November 13, 2019 at 11:26 PM Lets hope we dont have to press 0 for on of the 5 representatives. More likely, we won't be able to get to a rep at all. Just leave messages.They are touting a VOIP system...its going to take more than that, especially with 5 people getting 25k+ calls per week. From August:..."According to a State Police press release, the improvements will allow callers to select their specific issues and potentially resolve them independent of an agent. It will also provide callers the ability to renew a FOID card or CCL with no address change over the phone, including payment, without speaking to a live agent. The estimated cost of implementation is $750,000 with a recurring monthly cost of $10,000. The vendor is Presidio and the costs are being paid for through the State Police Firearm Services Fund."... Link to comment Share on other sites More sharing options...
RECarry Posted November 14, 2019 at 12:13 AM Share Posted November 14, 2019 at 12:13 AM You know, the only part of this that bothers me is the fact that so much of the fees permit holders pay in for their LTC's was supposed to go directly to the ISP to upgrade and streamline the process. Nice fast and powerful computers, a permanently staffed firearm/FOID/LTC office, and whatnot. They're just now, 5 years after the start of the whole shebang, realizing that the system needed upgrading? Where'd all that money go? That last sentence was sarcasm, you know....... I pointed out this money question to our anti-2A rep last week when my FOID renewal passed the 70-day mark. No response, but will keep trying. Link to comment Share on other sites More sharing options...
Raw Power Posted November 14, 2019 at 12:14 AM Share Posted November 14, 2019 at 12:14 AM Money well wasted. Link to comment Share on other sites More sharing options...
Lou Posted November 14, 2019 at 12:23 AM Author Share Posted November 14, 2019 at 12:23 AM This is what you get when there are no penalties on the State for not making the time frames put forth in the law. IF the state or person in charge was held accountable, they would have solved it a long time ago. But this was set up to be this way from the get go as a method of harassment to those who dare exercise their rights.This is what you get when the people writing the laws make sure that they do not write any penalties for non compliance on their part but penalties for non compliance on your part. Illinois is a one party state without the benefit of the checks and balances of a two party system of government. Just look how great that type of government is working out for California. <rant off>. Link to comment Share on other sites More sharing options...
soundguy Posted November 14, 2019 at 12:38 AM Share Posted November 14, 2019 at 12:38 AM This is what you get when there are no penalties on the State for not making the time frames put forth in the law. IF the state or person in charge was held accountable, they would have solved it a long time ago. But this was set up to be this way from the get go as a method of harassment to those who dare exercise their rights.This is what you get when the people writing the laws make sure that they do not write any penalties for non compliance on their part but penalties for non compliance on your part. Illinois is a one party state without the benefit of the checks and balances of a two party system of government. Just look how great that type of government is working out for California. <rant off>. Shoulda written in a provision for a full refund of all fees (plus prints) if they were non compliant. Link to comment Share on other sites More sharing options...
Lou Posted November 14, 2019 at 12:54 AM Author Share Posted November 14, 2019 at 12:54 AM This is what you get when there are no penalties on the State for not making the time frames put forth in the law. IF the state or person in charge was held accountable, they would have solved it a long time ago. But this was set up to be this way from the get go as a method of harassment to those who dare exercise their rights.This is what you get when the people writing the laws make sure that they do not write any penalties for non compliance on their part but penalties for non compliance on your part. Illinois is a one party state without the benefit of the checks and balances of a two party system of government. Just look how great that type of government is working out for California. <rant off>. Shoulda written in a provision for a full refund of all fees (plus prints) if they were non compliant. Agreed but once again, the Madigan controlled ILGA rules and they write the rules they live by. Link to comment Share on other sites More sharing options...
WitchDoctor Posted November 14, 2019 at 02:08 AM Share Posted November 14, 2019 at 02:08 AM Lou said:"Illinois is a one party state without the benefit of the checks and balances of a two party system of government. Just look how great that type of government is working out for California." I could not agree more. This is what makes living here more frustrating. How many more drivers licenses am I going to have to purchase? Link to comment Share on other sites More sharing options...
mic6010 Posted November 14, 2019 at 11:01 AM Share Posted November 14, 2019 at 11:01 AM Yep, gonna need lots of people to keep track of the confiscations and what door the kings men are gonna need to bust down next. What great news ! Link to comment Share on other sites More sharing options...
cybermgk Posted November 14, 2019 at 01:21 PM Share Posted November 14, 2019 at 01:21 PM Meh...sounds more like instead of an answer machine and hang up, you'll just get stuck in a menu loop of the same crap being repeated.Main Meni. If you have questions about the status of a renewal, please press 1.[presses 1]If this is a current renewal request, have you checked the ISP site for status, say yes or no. [Yes] Goodbye[No]Main Meni. If you have questions about the status of a renewal, please press 1. Link to comment Share on other sites More sharing options...
Jeffrey Posted November 14, 2019 at 06:13 PM Share Posted November 14, 2019 at 06:13 PM Knowing the efficiency of the state, this will be as effective as putting a no guns sign on a door. Link to comment Share on other sites More sharing options...
Tip Posted November 14, 2019 at 07:25 PM Share Posted November 14, 2019 at 07:25 PM From August: ..."According to a State Police press release, the improvements will allow callers to select their specific issues and potentially resolve them independent of an agent. It will also provide callers the ability to renew a FOID card or CCL with no address change over the phone, including payment, without speaking to a live agent. ... Main Menu For issues with FOID press 1 For issues with applications press 1 If your issue has been resolved press 1 Thank you GoodBye If your issue has not been resolved press 2 to return to the main menu. For issues with renewal press 2 If your issue has been resolved press 1 Thank you GoodBye If your issue has not been resolved press 2 to return to the main menu. For all other issues press 3 to return to the Main Menu. For issues with FCCL press 2 For issues with applications press 1 If your issue has been resolved press 1 Thank you GoodBye If your issue has not been resolved press 2 to return to the main menu. For issues with renewal press 2 If your issue has been resolved press 1 Thank you GoodBye If your issue has not been resolved press 2 to return to the main menu. For all other issues press 3 to return to the Main Menu. For all other issues please press 3 to return to the Main Menu Link to comment Share on other sites More sharing options...
Gamma Posted November 18, 2019 at 01:55 AM Share Posted November 18, 2019 at 01:55 AM Sounds like the new phone system they made an announcement on several months ago.$750k for a phone system for 5 employees? Please. At least $700k of that is pure waste/fraud/payoff. $10k a month? What are they paying for? Take that money, hire people to actually do some work, fire adminstration that doesn't work, problem solved. Link to comment Share on other sites More sharing options...
Bitter Clinger Posted November 18, 2019 at 12:40 PM Share Posted November 18, 2019 at 12:40 PM Yep, somebody is getting ripped off. I put in a new phone system for my company with 150 employees for around $200k.This included the special call center software for our customer service dept. Link to comment Share on other sites More sharing options...
Tango7 Posted November 18, 2019 at 02:15 PM Share Posted November 18, 2019 at 02:15 PM You know, the only part of this that bothers me is the fact that so much of the fees permit holders pay in for their LTC's was supposed to go directly to the ISP to upgrade and streamline the process. Nice fast and powerful computers, a permanently staffed firearm/FOID/LTC office, and whatnot. They're just now, 5 years after the start of the whole shebang, realizing that the system needed upgrading? Where'd all that money go? That last sentence was sarcasm, you know.......From the same state who said that lottery proceeds would be added to the education budget, not be part of a bait-and-switch con. Link to comment Share on other sites More sharing options...
sandbur Posted November 18, 2019 at 08:21 PM Share Posted November 18, 2019 at 08:21 PM Don’t know if this is the right thread, but does the “inspect element” trick still work for an application under review? Link to comment Share on other sites More sharing options...
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