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My CCL Renewal went ACTIVE 60+ Days ago and Still not in the mail!


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#1 XJBluto

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Posted 26 June 2019 - 05:00 PM

Applied for renewal 1/19/19. Went ACTIVE 4/17/19. I still have not received my CCL in the mail. I've spent HOURS trying to get through on the ISP phone line. I get the recorded message to call back, heavy calls.I've tried all times of the day- no luck. Sent an e-mail to the ISP help website and no response. Is this normal? What are my options? Assume I can still carry with my expired card and proof that I have renewed and that I am "active" . Any recourse or suggestions are appreciated.



#2 Bubbacs

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Posted 26 June 2019 - 08:20 PM

60 plus days
Should have posted up sooner

PM MollyB and get her involved
Normally after 30 days it’s an issue
Did you move
Change address

Just trying to help
Good Luck

#3 InterestedBystander

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Posted 26 June 2019 - 10:17 PM

Did you have mail forwarded? CCL will not get forwarded.

Yes, your experience with calls and email to ISP is normal.

Molly is a resource. Otherwise perhaps your state Senator or Representative can help.
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#4 XJBluto

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Posted 27 June 2019 - 04:40 PM

Thanks all. Received a PM from a member here and have contacted the ISP. Spoke to a Jonathan. He was vey helpful. Hope to have my CCL soon. He said it was not returned, (says if it was undeliverable they are supposed to return to ISP and it was not) so since I have watched my mail like a hawk he explained that he feels it was lost in the mail and he has ordered another to be mailed. Resuming my wait and see.



#5 Vdubbin32

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Posted 29 June 2019 - 12:33 PM

Im having the same issue, everywhere i read said they got it in a couple days, mines says its been issued since 6-18



#6 InterestedBystander

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Posted 29 June 2019 - 12:41 PM

Im having the same issue, everywhere i read said they got it in a couple days, mines says its been issued since 6-18

It probably wasnt mailed 6/18 though. Was 6-18 the day it went active? Still has to be batched, then sent to PO and delivered. They say give it 4 weeks but maybe up to 2 depending on where you live from Springfield seems reasonable.
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#7 2A4Cook

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Posted 30 June 2019 - 07:25 AM

Im having the same issue, everywhere i read said they got it in a couple days, mines says its been issued since 6-18

Mine finally went active on the same day after 101 days, I haven't received mine in the mail either. Maybe that's a good sign for both of us.

EDIT: It came today, day 114, 13 days after finally going active.

Edited by 2A4Cook, 01 July 2019 - 09:17 PM.


#8 XJBluto

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Posted 10 July 2019 - 04:46 PM

So, Applied for renewal 1/19/19;Active 4/4/19, lost in the mail........SOMETIME after 4/4/19; spent several weeks helplessly calling the ISP help phone (NEVER AN ANSWER OF THE PHONE). Received help from MOLLY on this forum (6/29/19) with additional contact #'s; Called a new number @ ISP, spoke to a Jonathan who verified that it was lost in the mail; Jonathan put me in for a new card to be shipped; Received today 7/10/19. Nearly 6 months  from renewal to receipt. 

Any questions as to the efficiency of the system have been answered unequivocally. Cheers to the Socialist Republic of Illinois..........


Edited by XJBluto, 10 July 2019 - 04:47 PM.





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