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Trouble logging into ISP site


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#1 Tompo

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Posted 11 October 2018 - 09:14 AM

I want to begin the process of renewing my CCL  But I forgot my user ID.  Is it your name?  Your CCL number?  There doesn't seem to be a way or retrieving it.  Password, yes, but not user ID?

 

Also, I tried sending an email thru the ISP site, it asked for my license number.  It denied my number, saying carry license numbers are 13 numbers long.  Well, mine is ten numbers long.  What's the deal? 



#2 spanishjames

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Posted 11 October 2018 - 09:18 AM

You may have to re-register with a different email address to access your account.

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#3 Molly B.

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Posted 11 October 2018 - 09:41 AM

Yes, if you haven't logged in since they changed the site, you will need to register a new account.
"It does not take a majority to prevail ... but rather an irate, tireless minority, keen on setting brushfires of freedom in the minds of men." --Samuel Adams

#4 TRJ

    The Original TRJ, Accept No Impostors

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Posted 11 October 2018 - 11:39 AM

I had to register again a few months ago when I got curious about my sign in credentials still working.



#5 Tompo

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Posted 11 October 2018 - 01:04 PM

I re-registered with a new email and it works now.
Thanks




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